Customer Experience
Engaging consumers in a more meaningful way is key to business success, we look at how to provide the right level of security, personalization and convenience in a complex digital landscape.
With the rise of digital interactions, identity fraud has become an unassuming threat that impacts individuals, businesses, and institutions worldwide. According to the Federal...
Using business and consumer quantitative and qualitative research from the UK, US, Brazil, EMEA, and APAC between 2023 and 2024, we assess the current...
Four capabilities to consider for improved coverage and customer experience. Identity verification at the time of account opening serves as the foundation for building...
Experian has been named a leader in Liminal’s Link Index for Account Takeover Prevention in Banking. Advances in technology have increased the scale and...
We explore four fraud trends likely to be influenced the most by GEN AI technology in 2024, and what businesses can do to prevent...
Lenders prioritise automation above all, according to research. In a study conducted by Forrester Consulting on behalf of Experian, we surveyed 660 and interviewed...
With heightened consumer demand for an improved customer experience online, and the increasing threat of fraud, how can organizations ensure secure and efficient customer...
In today’s fast-paced digital landscape, businesses are inundated with an unprecedented amount of data and information. Making informed decisions with the data quickly and...
As economic uncertainty continues to loom, the threat of fraud continues to grow and is becoming more sophisticated. It’s only going to get worse....
Latest Global Insights Report: How supporting consumers in a time of uncertainty can help businesses adapt and grow A changing economic landscape needs a...
Our latest Global Identity and Fraud Report reveals that fraud has been of high concern for consumers over the past year. In fact, more...
It’s hard to imagine an individual customer volunteering to remember multiple online passwords for various online accounts. Yet, for most of internet history, passwords...
