Customer Experience
Engaging consumers in a more meaningful way is key to business success, we look at how to provide the right level of security, personalization and convenience in a complex digital landscape.
It’s hard to imagine an individual customer volunteering to remember multiple online passwords for various online accounts. Yet, for most of internet history, passwords...
Insights from the 2022 Global Identity & Fraud report Building digital consumer trust amidst rising fraud activity and concerns The survey underpinning the insights...
Online fraud has increased at unprecedented levels over the past two and half years, with numerous reports coming from all corners of the world...
The survey underpinning these insights encompasses 1,849 business respondents and 6,062 consumers from 20 countries, including Australia, Brazil, China, Chile, Colombia, Denmark, Germany, India,...
Building digital consumer trust amidst rising fraud activity and concerns Our latest report dives into the growing expectation that businesses recognise and protect consumers...
We surveyed 6,000 consumers and 2,000 businesses from 20 countries worldwide as part of our ongoing efforts to learn more about how, why, and...
We surveyed 6,000 consumers and 2,000 businesses from 20 countries worldwide as part of our ongoing efforts to learn more about how, why, and...
Experian’s latest research shows that the crisis of the past few years has yielded a new, savvier digital consumer. With the rapid move to...
We surveyed 6,000 consumers and 2,000 businesses from 20 countries worldwide as part of our ongoing efforts to learn more about how, why, and...
The evolving expectations and experience of the new digital consumer The expectations of consumers are changing rapidly. People of all ages and incomes are...
Juniper Research’s latest digital identity leader board predicts a big shift in the market – identity and fraud are now becoming synonymous. Experian’s position...
Global fraud predictions for 2022, plus a closer look at regional fraud trends. Stay in the know with our latest research and...
