Customer Experience
Engaging consumers in a more meaningful way is key to business success, we look at how to provide the right level of security, personalization and convenience in a complex digital landscape.
In this Tech Talks Daily podcast, Shri Santhanam, Executive Vice President and General Manager of Global Analytics and AI, speaks with podcaster Neil C....
Consumer demand has shaped the way businesses worldwide have adjusted or intend to adjust operations and investments throughout the pandemic. Businesses that have struggled...
Explore these November headlines to stayin-the-know. Coverage includes forward-looking fraud prevention, International Fraud Awareness Week, and consumer and business research takeaways from our global...
In the not so distant past, consumers mostly interacted with their banks in person. Retail customers, for instance, waited in line to make a...
As the world faces another resurgence of the coronavirus, businesses will again be tested on their response—but this time consumer expectations will be much...
For executives and teams across the financial services sector, the question isn’t should we digitally transform—but how. That’s where things get tricky. According to...
We may not always get what we want, but in many cases, if we feel that we were treated fairly, we’re satisfied. Our July...
The Covid-19 crisis has been a bit like existing inside a shaken snow globe—it disrupted everything, and a lot remains up in the air....
To keep you informed, we’ve gathered the top global, August headlines covering the latest insights from our experts and recent hot topics. Email attack...
The global pandemic led to swift and unexpected shifts in consumer behavior, from the significant increase in the use of digital channels, to the...
Download the report People’s changing behaviors to safeguard their health during the ongoing global Coronavirus pandemic has fueled a massive shift to digital channels....
In a recent interview by Irene Ang from Identity Engineering at Microsoft, our own Marika Vilen, SVP of Platform Commercialization, discusses the importance of...
