Insights in Action Podcast

In this episode of Insights in Action, as part of our Women Making Waves in Technology special series, Pamela Stephens, Sr. Product Manager for Global Identity & Fraud at Experian walks us through her role in product management and shares some practical career advice for women in tech. The podcast explores what it takes to drive change and innovation within a shifting fraud and identity landscape, looking at the importance of connecting with teams, laser-focussed priorities, customer-centricity and how diversity and inclusion initiatives are central to supporting women in tech. "I am a relentless customer advocate. I spend most of my days focussing on solving the most urgent problems for our clients across the Identity and Fraud landscape through our technology." Top 3 tips for remote working Being authentic is how we connect, so working remotely makes this challeneging. Schedule quick 15-minute catch-ups with colleagues - and not necessarily about work. The more you know someone, the better you work with them. Burnout is real, setting boundaries for work versus life is challenging when you're in an office, never mind when at home. Schedule breaks and proritize self-care. Stay laser-focussed and organized with your calendar - be intentional with how you schedule your calendar and ensure it aligns with priorities most important for the business and you personally Discover other stories from the Women Making Waves in Tech podcast series Access all episodes of Insights in Action on Soundcloud, Spotify, Google Podcasts

Donna DePasquale, EVP and General Manager of Global Decisioning Software at Experian, talks to Experian’s Insights in Action Podcast about the different ways businesses of all sizes can navigate a new era of credit risk decisioning, always with a view to assisting consumers with their credit needs when they need it most. Based on the latest Global Decisioning Report, Donna discusses the four key areas of focus that have come out of the findings: • The pandemic has not impacted everyone in the same way. 1 in 3 consumers say they are still concerned about their finances, while others are ready to start spending again. • Accelerating the movement to online credit and banking. 50% of consumers said they applied for credit online, up from 33% at the start of the pandemic. • The shift increased in investment businesses are making in advanced analytics. • Importance of delivering fast, safe, efficient, and high-quality credit experiences. How we define decisioning “To make decisioning real, it’s really about the experience that someone goes through when they’re applying for credit. When they’re managing their existing accounts and maybe asking for a credit line increase. And it’s the whole experience from providing the information to getting that answer back and then getting that outcome back. From a consumer perspective we want that to be fast and easy and simple, and also from a lenders' perspective you want a comprehensive set of information and rules that allow you to make the right decision for the business and for your consumers.” Donna DePasquale, EVP and General Manager of Global Decisioning Software

In this episode of Insights in Action special podcast series “Women Making Waves in Tech”, I had the chance to talk to Marika Vilen, Global SVP of Partnerships and CrossCore Platform Commercialization for the Experian Identity & Fraud business, about the importance of collaboration to drive innovation forward and shares her learnings on how to be and remain truly connected to clients, colleagues, and partners in today’s digital-first world. This 20-minute conversation offers some key learnings on the importance of collaboration for personal, professional, and business growth. Reflecting upon everything that has changed over the past year, Marika shared some of her key learnings from managing a growing partners ecosystem in a virtual, ever-changing environment. “We are experimenting this sort of continuum between our personal and professional lives. Somehow, it's become easier to share who you really, as since we are all working from home, the barriers between professional and personal lives are down; mixing that persona that you’re at home versus the one you’re at work. And I think this is a positive development. Especially, I think it can be very positive for women.” Innovation is often the byproduct of people collaborating and working together Over the course of 20 minutes, the conversation moved from how innovation is cultivated in different ways, drawn from collaboration, driven by different people and by those people working together, to the advantages of partnerships to accelerate business growth and transformation. “Working in a partner function within the organisation, you have a great opportunity to bring in an outside perspective at much quicker pace, because you’re introducing something that someone else has already done. You can bring along a smaller company, add their input to your product development and together create and provide something new, exciting for your customers.” For Marika, it is key to realize that “the projects that you work on to drive innovation and push the boundaries of what you think is possible are often a byproduct of people working together.” Discover other stories from the Women Making Waves in Tech podcast series Access all episodes of Insights in Action on Soundcloud, Spotify, Google Podcasts

As part of our Women Making Waves in Technology special podcast series, I had the chance to talk to Jayme Beck, Vice President of Global Marketing & Customer Experience at Experian Decision Analytics about how innovation translates into tech marketing and customer experience. In this 20-minute conversation, Jayme shares her passion for connecting with people and reminds us of the importance of looking for that human element, as behind every screen, behind every algorithm, decision, email, there is a person. Innovation comes in all sizes, also in marketing This podcast also explores topics such as managing innovation from a marketing standpoint, especially nowadays that everyone is talking about omni-channel experiences. In this day and age, it’s all about embracing a growth mindset and bearing in mind that innovation comes in all sizes. The pandemic has resurfaced the importance of communication, and while communications practice and discipline isn’t something that comes naturally to everybody, this is a great time for communications and marketing professionals to grip their place in the innovation cycle. For Jayme, this starts with letting go of the idea of perfection and overthinking. Adopting a ‘try & learn’ mindset is the next step. “I like to revisit a talk from this baseball coach I know, where he encourages everyone to let go of the idea of perfect and put one foot in front of the other, and see where that takes us to.” Discover other stories from the Women Making Waves in Tech podcast series Access all episodes of Insights in Action on Soundcloud, Spotify, Google Podcasts

In our first episode of the Women Making Waves in Tech podcast series, we hear from Shobana Balasundaram, Director of Product Management at Experian Global Decision Analytics. Shobana leads the product roadmap for PowerCurve Suite, Experian’s award-winning decisioning software platform. Shobana’s passion for introducing new solutions and product features is contagious: “During my time managing this collection of software solutions, I have had the chance to bring some advanced analytics and machine learning features to market. Indeed, some of the new product features that I have launched have driven nearly half of our revenue growth in the past few years, which confirms that decisioning software is a growing area. And I love my job!” Blending business strategy and tech advancements Shobana discusses what it takes to bring business strategy to life by applying the latest tech advancements. “It’s all about transforming an idea into a product and putting it in the hands of a client so they can deliver value to their customers,” explains Shobana. In her current role with the global product management team for decisioning software, Shobana is responsible for thinking about what kind of features to build into the product and forecasting the level of growth it will generate. That also involves addressing the market’s and competition’s reactions. But for her, the part she enjoys the most is “taking an idea, thinking about what is the possible problem you're solving and turning that into a product feature. Getting that idea-turned-into-a-solution in the hands of a client is a very satisfying experience, end-to-end.” Access all episodes of Insights in Action on Soundcloud, Spotify, Google Podcasts

The concept of digital identity and the ways it can be applied has been discussed for many years. While this has traditionally been more of a philosophical discussion, this notion has beginning to shape over the past twelve months, making waves across markets and driving, making many in the industry wonder what has changed to prompt that shift. In a recent episode of the Insights in Action series, Nick Maynard from Juniper Research and David Britton from Experian Decision Analytics explored the pandemic’s transformative effect on the prospects of digital identity. Over the past year, reliance on e-commerce has increased significantly increased globally, boosted by new consumer and business needs and efforts to observe social distancing and cope with the side-effects of lockdowns. Nick and David review Juniper Research’s Digital Identity 2020-2025 Report’s findings and explain how, since the pandemic started, people have needed to remotely use those services that they'd normally use in person. Access to banking, buying groceries, or ordering food, for example. In such a context, defined by tight restrictions imposed to curb the advance of coronavirus, being able to represent your identity and verify that you are who you say you are so you can access certain digital activities safely has become absolutely critical. Indeed, it has become the way people can participate in society now, digitally. Defining digital identity in the covid era But, how to define digital identity these days? Against an ever-changing environment, identity must now be more than just traditional personally identifiable data like a name or an address. It must incorporate other components such as device identifiers, device intelligence, network information, the way you hold your phone, or even the speed you type at. All in all, digital identity is about emulating what we have all done naturally in the physical world for so long; that’s it bringing together a series of distinctive attributes that make each individual unique. In terms of how the industry is looking at this evolving concept of digital identity, Nick and David point out that a growing number of regulators are engaged with the concept of digital identity, addressing the need for modern, adaptative frameworks, guardrails, and protocols. Identity industry players have realized that identity works best when there's a network. Identity networks or systems bring together all those different stakeholders who hold identity details and have the ability to verify or use those identity details to provide greater benefit for consumers. Listen to the full podcast Access all episodes of Insights in Action on Soundcloud, Spotify, Google Podcasts

In this episode of Insights in Action, we talk about currently available technology used in machine learning, including APIs, SaaS and IaaS. Businesses of all sizes can leverage these methods to build the right cloud ecosystem and accelerate their AI operations. Experian Global Decision Analytics experts Mark Spiteri, SVP of Software Engineering, and Srikanth Geedipalli, SVP of Analytics & AI Products, share practical advice to help businesses identify core capabilities needed to get MLOps right. Get useful insights about: Ways for businesses to leverage AI and machine learning to drive greater impact and ultimately improve the lives of consumers How to use AI and advanced analytics to help manage your business in the current marketplace Setting business goals and strategic plans to operationalize and deploy your machine learning models at scale The 4Cs of a successful MLOps framework Real-life examples of businesses set for success with MLOps Listen now: Related stories: New Tech Talks Daily Podcast: Machine learning and AI in business — investment trends pre- and post-pandemic Impact of technology on changing business operations Game changers: Women in artificial intelligence  

In this episode of Insights in Action, Mark Spiteri, SVP of Software Engineering, and Mariyan Dichev, Manager of Software Engineering, cover what it takes to build award-winning technology teams. They explore the dynamics of their work and how the ability to automate the decision-making process alongside the customer journey has become paramount in today’s dynamic environment. Mark and Mariyan walk us through their own transformational journey to enable organizations of all sizes to gain direct access to advanced tools and actionable insights. They give background on Experian Global Decision Analytics Technology Team winning AIBEST's Project of the Year 2020 Award in recognition of the strides they have made to enable quick, accurate, and effective credit decisions. Some of the topics discussed in this 20-minute podcast: Practical advice to get industry recognition for outstanding information technology processes and results. How to navigate the IT talent crisis successfully. What IT executives should look for when hiring for their teams. Tips on identifying the right fit: 3 types of people every award-winning engineering and software development team needs. How to manage and grow high-performing technology teams.

In this episode of the Insights in Action podcast we speak with David Bernard, Senior Vice President of Global Marketing and Strategy, about managing digital transformation in the face of unprecedented challenges such as those originated by the global Covid-19 (Coronavirus) pandemic. While the internet has long been a lifeline, technology companies now appear to be the backbone of a global virtual working and collaboration scheme on a scale never experienced before. David shares his perspective on: How business leaders can help accommodate system stressors caused by evolving needs What actions and technologies can help accelerate or scale digitalization efforts Shifting to the cloud without rushing key strategic decisions Managing virtual teams "There’s a lot of comfort as a leader in seeing a solution that works — even if it’s not completely very sophisticated, and building in a Covid time — rather than doing a big ‘what’s it for’ project to design something from scratch and having a long project before implementing something that has all the bells and whistles. So, it leads to a demand for what I would call more software-as-a-service (SaaS) packages and more pre-configured solutions than the highly configurable world that we have seen in the past." - David Bernard >> Listen now to the full episode of this Insights in Action podcast

In this episode of Insights in Action, we talk with Derek Garriock, Design & Innovation Director at Experian and David Bernard, SVP of Global Marketing & Strategy at Experian Decision Analytics, about the future of banking and trends and opportunities arising in the post-Covid-19 crisis era. The future of banking is being shaped, in part, by people's response to Covid-19 There is adaptation to the current crisis, but even as we start to progressively get out of lockdown in a number of countries, banks have realized there are a number of deeper things around their use of analytics, the fine-tuning of their scorecards, lending strategies and risk strategies that have to be redone. Also, there’s the general, longer-term trend towards moving some of their banking structure to the cloud, making sure that their decision strategies are fit for purpose, that they are flexible enough, building attributes into the system. So, there are a number of programs that are continuing and sometimes accelerating. David Bernard, SVP, Global Strategy & Marketing, Experian Decision Analytics Questions answered include: Are we already on the path to a different way of banking? Speed, convenience, and choice have gained a different meaning, accelerating digitalization efforts and demands virtually overnight. What are the current areas of focus for the industry based on experiences with financial institutions globally? Has this Covid-19 crisis further challenged the status quo in the industry and what is the anticipated impact between traditional financial services and fintech challengers? What are the pillars of a successful modern banking infrastructure, and what promising technologies can help meet new market dynamics? Related content: The role of the virtual assistant: What businesses can do to ensure consumer demand is met while taking care of customer experience Maximizing impact from AI investment: 4 pillars of holistic AI Be mindful of these 3 Strategies when engaging customers digitally

In this podcast episode of Insights in Action we talk to David Britton, VP of Global Identity & Fraud at Experian Decision Analytics, about how businesses worldwide are driving towards a more consumer-centric approach in both their operations and structure.