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Insights from the 2022 Global Identity & Fraud report Building digital consumer trust amidst rising fraud activity and concerns The survey underpinning the insights in our 2022 Global Identity & Fraud report encompasses 1,849 business respondents and 6,062 consumers from 20 countries, including Australia, Brazil, China, Chile, Colombia, Denmark, Germany, India, Indonesia, Ireland, Italy, Malaysia, The Netherlands, Norway, Peru, Singapore, South Africa, Spain, UK, and US. We’ve also included interviews with consumers from Brazil, Germany, the UK, and US.    Insights from the video: The emergence of a digitally savvy consumer with a heightened awareness of fraud, and trusts brands to protect them online Consumers expect to increase their online activity in the next 3 months Consumers have higher expectations of the online experience Businesses are investing in multiple digital initiatives to meet consumer expectations, but the fraud risk persists More than half of consumers surveyed globally have been a victim of fraud or know someone who has 70% of businesses say their concern about fraud has increased since last year Only 30% of consumers are confident that businesses will recognise them repeatedly online, even though 84% of businesses say recognising customers is very or extremely important Consumers rank security as the top factor in their online experience and are actively seeking out businesses to provide it Read the report to discover 5 tips on how to increase the value of your customer's experience and reduce fraud risk   Stay in the know with our latest research and insights:

Did you miss these June business headlines? We’ve compiled the top global news stories that you need to stay in-the-know on the latest hot topics and insights from our experts. Protecting customer accounts: The defining domain of digital CISOs CIO reports on data from Experian's latest Global ID & Fraud Report to look at why expanding challenges and responsibilities around customer and employee data protection and user experience means that the right authentication solution is critical. Experian says 25% of consumers were victims of online fraud in Asia Pacific Fintech News looks at Experian's latest Global ID & Fraud Report, citing that a quarter of consumers across Asia Pacific (APAC) have been victims of online fraud, but across all markets surveyed in the region, many remain unconcerned about fraud and identity theft amidst today’s growing fraud risk due to digitisation. Experian India launches PowerCurve Strategy Management, cloud-based decisioning solution The Business Information Industry Association reports that Experian India has launched a new PowerCurve Strategy Management solution, a powerful decisioning solution delivered as software-as-a-service via cloud. Digital wallets win over Brazilian consumers; Interview with Caio Rocha, gives Serasa expert opinion Serasa's Caio Rocha talks to Jovem Pan News in an exclusive interview discussing Experian's recent Global ID & Fraud Report, highlighting that 9 out of 10 Brazilians consider digital wallets safe. Stay in the know with our latest research and insights:

The survey underpinning these insights encompasses 1,849 business respondents and 6,062 consumers from 20 countries, including Australia, Brazil, China, Chile, Colombia, Denmark, Germany, India, Indonesia, Ireland, Italy, Malaysia, The Netherlands, Norway, Peru, Singapore, South Africa, Spain, UK, and US. We’ve also included interviews with consumers from Brazil, Germany, the UK, and US.

Building digital consumer trust amidst rising fraud activity and concerns Our latest report dives into the growing expectation that businesses recognise and protect consumers online, and the challenges businesses must overcome to succeed in building digital consumer trust. In recent years, our annual report has called on businesses to meet consumer expectations for online recognition and security while also improving their digital customer experience. Our latest research reveals that companies have received the message and are investing in multiple digital initiatives. But the fraud risk persists. 70% of businesses say that their concern about fraud has increased since last year. So where is the disconnect? A look inside this year's report: Digital financial transactions have become the norm in recent years leading to the emergence of a movement of savvy consumers with a heightened awareness of fraud and the role recognition and security tools play in protecting them online. We found that more than half of consumers surveyed globally have been a victim of fraud or know someone who has. Despite these concerns, most consumers say their online activity will increase in the next 3 months. What are consumers looking for from businesses? Consumers globally value security in their online experience above other factors. The research reveals how consumers are actively seeking out businesses that they perceive to be secure, and what this looks like to them. Read the report to find out: • How online security yields engagement and trust with today’s digital consumers • The role of businesses in protecting online consumers and the benefits of doing so • The current opportunity for businesses to implement multiple identity and fraud solutions • The role that orchestration and outsourcing play in helping companies prevent fraud We discovered there is still a significant gap between consumer sentiment and business intentions related to identity recognition. Only 30% of consumers are confident that businesses will recognize them repeatedly online, even though 84% of businesses say recognising customers is very or extremely important. What leads to success? Financial service organisations need to find ways to create more online security while improving the digital customer journey. Experian’s identity and fraud experts also offer 5 tips for strengthening digital capabilities to benefit the customer experience and reduce fraud risk. The survey underpinning these insights encompasses 1,849 business respondents and 6,062 consumers from 20 countries, including Australia, Brazil, China, Chile, Colombia, Denmark, Germany, India, Indonesia, Ireland, Italy, Malaysia, The Netherlands, Norway, Peru, Singapore, South Africa, Spain, UK, and US. We’ve also included interviews with consumers from Brazil, Germany, the UK, and US.

Did you miss these May business headlines? We’ve compiled the top global news stories that you need to stay in-the-know on the latest hot topics and insights from our experts. Experian fraud tool tops Juniper Research’s Digital Identity Competitor Leaderboard Juniper Research acknowledges Experian as an established leader in digital identity in its competitor leaderboard, highlighting the flagship identity and fraud platform, CrossCore™. The report also looks at the key areas of digital identity and where its headed. Seven signs that your consumers are ready for passwordless authentication CIO takes a look at how passwordless authentication can create a better customer journey for businesses looking to provide their customers with uncomplicated login experiences using biometrics. It’s endgame for traditional payments as mobile wallets emerge victorious Techwire, Asia, looks at findings for the latest Experian Global Insights Report and how digital payments like mobile wallets have actually overtaken classic payment methods like credit cards in popularity. ID.me and the future of biometric Zero Trust ID Ramp takes a look at recent regulatory changes impacting facial recognition use and the potential implications for fraud prevention in a world where the increased use of digital services means that cybercrime is on the rise. Stay in the know with our latest research and insights:

Did you miss these April business headlines? We’ve compiled the top global news stories that you need to stay in-the-know on the latest hot topics and insights from our experts. Experian Named Top Provider of Digital Identity Juniper Research acknowledges Experian as an established leader in digital identity in its competitor leaderboard, highlighting the flagship identity and fraud platform, CrossCore™. The report also looks at the key areas of digital identity and where its headed. What’s the hardest part about using synthetic data correctly? Braintrust, Protocol's experts on the biggest questions in tech, talks to Eric Haller, VP and General Manager of Identity and Fraud and Datalabs, about using synthetic data and what challenges are involved in the process. Passwordless MFA: The Single Way To Mitigate the Top 5 Threats to Your Customer Identities As cyber criminals discover new methods to compromise consumer accounts, forward-thinking organizations are adopting solutions for better security and a smoother customer experience. Experian Finds Mobile Wallets Rival Traditional Payment Methods The new Experian Global Insights Report concludes that digital online spending will continue to gain strength even as consumers emerge from lockdown and return to in-person transactions. 6 e-commerce cyber fraud challenges in 2022 Mike Gross, VP Applied Fraud Research and Analytics, discusses the biggest cyber fraud trends predicted to come up in 2022. From deepfake fraud to fraud as a service, and the developing relationship between digital identity and verification with fraud detection. Stay in the know with our latest research and insights:

Did you miss these March business headlines? We’ve compiled the top global news stories that you need to stay in-the-know on the latest hot topics and insights from our experts. Experian partners with Black Opal to bring credit options to US immigrants PYMNTS.com covers the partnership between Experian and Black Opal to boost consumer credit access to immigrants in the US. Using Crosscore and PowerCurve, Block Opal will be able to make real-time credit decisions while also managing using the platform’s tools to better manage identity verification and fraud prevention. Fraud shifting as online activity increases In this CUNA article, Brock Fritz explores Experian's Future of Fraud Index for 2022, with Experian's Chief Innovation Officer, Kathleen Peters, offering up solutions for businesses looking to mitigate the effects of more online fraud. How AI is modernizing online transactions Donna DePasquale, EVP of Global Decisioning Software, writes in Dataversity about the importance of automation and insights as objectives driving modernization through AI for businesses, and what they should focus on in order to increase customer acquisition. Online payment fraud Online payment fraud will reach 206 Billion by 2025. David Britton, Experian VP Industry Solutions Global Identity and Fraud is interviewed by David Cogan, host of the Heroes Show and founder of Eliances entrepreneur community. Stay in the know with our latest research and insights:

Juniper Research’s latest digital identity leader board predicts a big shift in the market – identity and fraud are now becoming synonymous. Experian’s position as number one vendor on Juniper Research’s leader board demonstrates why Experian’s flagship digital identity and fraud platform, Crosscore, is central to the future of  identity and fraud management. “We’re thrilled Juniper has positioned us as the top provider of digital identity,” said David Britton, Vice President of Global Strategy for Digital Identity & Fraud at Experian. “Being able to accurately identify a customer in a digital transaction helps our clients provide a better customer experience and prevent fraud. Fighting fraud and reducing risk, while enabling great consumer experience is at the heart of Experian’s mission to make the digital world a safer place, even as cybersecurity rises as a worldwide threat.” Digital identity’s convergence of identity verification and fraud detection presents both opportunities and challenges for businesses, all in direct response to new consumer demands for a seamless, safe and uninterrupted digital customer journey. Key digital identity market Takeaways – Juniper Research Identity and Fraud Are Becoming Synonymous Trust is not a transactional feature of a digital identity system between identity creators and identity subjects, but rather, it is an inbuilt part. Given the unprecedented impact of the COVID-19 pandemic on eCommerce volumes, the advent of remote/hybrid working and the demand for eGovernment services, digital identity’s tie with privacy and security has become much more visible. An ever-increasing number of fraudulent activities highlights the need to ensure customer security and protection of personal and businesses data for integrity of digital identity systems. Fraud and digital identities are closely intertwined, also because preventing fraud involves getting the right identity datapoints, understanding their significance and acting upon the related findings. Governments Will Ramp Up Their Digital Identity Efforts Government regulations and initiatives around digital identity are a vital force shaping the market landscape. Success of eGovernment services is largely dependent on a mechanism of identifying citizens/users in an assured manner, usually via striving to create trusted identities. Even prior to COVID-19, governments around the globe were employing digital identity-related initiatives in areas other than eGovernment services, such as border controls and telehealth. Compelled by the challenges faced in terms of cybersecurity and citizen trust in identity initiatives, governments will increasingly collaborate with third-party vendors to come up with solutions with better usability and security. Identity Verification Use Cases and Underlying Technologies Will Continue to Dominate the Market Verification is one of the key areas affecting the digital identity market, mostly owing to the catalyst power of the pandemic digitalising transactions across all industries and business verticals. The solutions and use cases of digital identity verification (ie, login, anti-fraud, and decentralised identity) are numerous, as secure and convenient customer onboarding has been at the forefront of any critical digital engagement. These use cases and underlying technologies, such as biometrics, lend themselves to different industries and verticals and so, they will continue to enjoy customer uptake for the foreseeable future. Read now: Juniper Research Digital Identity Competitor Leaderboard Related content: Defining digital identity on the back of the ‘big digital shift’ What is digital identity and why should we care?   Stay in the know with our latest research and insights:

During the week of International Womens' Day, we shine a spotlight on the women thought leaders across Global Decision Analytics.  In this Every Woman Forum, Tech Hub article, Angela Beteta Quesada, Principal DevOps Engineer, Global Decision Analytics, discusses the importance of relatable role models for women in the tech industry and how making the right choices in where and how you work can open up a wealth of different people to learn from. "As a role model I think I am relatable; I like to take risks and opportunities that are a challenge to me — and that I think are going to be good fun. That is how my whole career has developed. I also work well with people and have good communication skills — when I was a junior Java engineer, my mantra was ‘leave it with me’. I think my managers saw that they could throw things at me and have confidence that there was going to be a good result, which is a mindset I still have." Read the article to find out: How important were relatable role models at the start of your tech career? What makes an effective role model, and why? What do you feel young women at the beginning of their career can see in you that will be useful to take with them in their career? How important is it to see more role models combining the realities of motherhood and a high-pressure career? What advice would you give to a young woman starting her career in tech? Do you still look for role models in your own career? Stay in the know with our latest research and insights:

During the week of International Womens' Day, we shine a spotlight on the women thought leaders across Global Decision Analytics.  In this Juniper Research interview, Kathleen Maley, VP of Analytics Product Management talks about the current state of data analytics, with the backdrop of Juniper Research's Future of Digital Awards and its recognition of AIS. Watch the video to discover: Current problems with data analytics Broad nature of activities of what is now defined as analytics Model development, model scoring, model regulatory control, model risk management and model deployment Where is data coming from - is it clean and do we understand it? Importance of humans in the development of algorithms Lack of data - where do we need to close gaps? How does looking at the past help with looking to the future - the importance of current/real-time data The expense of maintenance - tech stack - there are now alternatives Democratization of data - expanding credit access by using non-traditional sources of data Talent shortage of data scientists - low-code and no-code Extracting data value for businesses when data is ever-expanding Stay in the know with our latest research and insights:

Did you miss these February business headlines? We’ve compiled the top global news stories that you need to stay in-the-know on the latest hot topics and insights from our experts. Credit card fraud jumps to a five-year high The Mail Online covers why, according to Experian, cold-calling, text scams and crypto fraud will rise in 2022, while also pointing to a rise in fraudulent credit card applications, particularly during the busy Christmas period. The future of fraud: How digital dependency creates infinite opportunity for scammers In this Forbes article, David Armano writes about the futuristic nature of Experian's Future of Fraud Forecast for 2022, and why digital transformation has created new opportunities across the fraud landscape. Your digital impression is your first impression, here's how to make it count Inc.com looks at why your digital first impression is the new first impression, and what you can do about it. Read about the four areas to focus on to put your best foot forward digitally in 2022. The markets, Ukraine, cyberthreats, and supply risks In this episode of The Tape podcast, David Britton, Global Strategy for Identity & Fraud at Experian, talks about internet fraud and how it affects consumers and businesses. Fraud suspicions have a record high in 2021 in Brazil, says Serasa Last year Brazil had 4.1 million transactions suspected of fraud, according to the Serasa Experian Fraud Index. Read about what type of fraud threats are included, and what 2022 might look like across the fraud landscape. Stay in the know with our latest research and insights:

*Stats from Experian Global Insights Research Read related content The evolution of data: Unlocking the potential of data to transform our world Be more open: Results of the 2021 Open Banking survey - Experian Academy Full text: The future of consumer lending in a digital economy With the advanced technologies available today, businesses can access relevant data and deliver on customer expectations in their moment of need. As more people go online and use digital channels, your business must do more to create a seamless and secure experience. Online activity has increased by 25% globally Online retail sales saw 4 years of growth in 12 months Now online, consumers have high expectations for digital experience without sacrificing security, convenience, and privacy. 64% of consumers have abandoned an online transaction in the past 12 months Consumers, regardless of age, now prefer online banking and payments over in-person transactions The future of credit and fraud risk management is integrating data and technology seamlessly to put the customer at the centre of it all. 74% of businesses are adopting AI (2021), up from 69% the year before Businesses can embrace customer-centricity at scale through: Behavioural biometrics within a layered strategy of defence to make it easier to tackle fraud and maintain a seamless customer journey Open source data so businesses of all sizes can build a view of potential customers, minimise credit risk, and bring more people into mainstream financial services Advanced analytics, AI, and machine learning for real-time underwriting, fraud detection and a truly personalised service “The market is now driven by consumer demand for digital services. Those companies that are able to tailor the digital customer journey – so it reflects the best-in-class consumer experience – are the ones that will win.” – Steve Wagner, Managing Director of Global Decision Analytics