Insights from the 2022 Global Identity & Fraud report
Building digital consumer trust amidst rising fraud activity and concerns
The survey underpinning the insights in our 2022 Global Identity & Fraud report encompasses 1,849 business respondents and 6,062 consumers from 20 countries, including Australia, Brazil, China, Chile, Colombia, Denmark, Germany, India, Indonesia, Ireland, Italy, Malaysia, The Netherlands, Norway, Peru, Singapore, South Africa, Spain, UK, and US. We’ve also included interviews with consumers from Brazil, Germany, the UK, and US.
Insights from the video:
- The emergence of a digitally savvy consumer with a heightened awareness of fraud, and trusts brands to protect them online
- Consumers expect to increase their online activity in the next 3 months
- Consumers have higher expectations of the online experience
- Businesses are investing in multiple digital initiatives to meet consumer expectations, but the fraud risk persists
- More than half of consumers surveyed globally have been a victim of fraud or know someone who has
- 70% of businesses say their concern about fraud has increased since last year
- Only 30% of consumers are confident that businesses will recognise them repeatedly online, even though 84% of businesses say recognising customers is very or extremely important
- Consumers rank security as the top factor in their online experience and are actively seeking out businesses to provide it
- Read the report to discover 5 tips on how to increase the value of your customer’s experience and reduce fraud risk
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