The pandemic has forced rethinking how to “do” healthcare in the digital age. Patients want flexible, convenient, and contactless care; providers need to continue providing these services. Download the white paper for the full survey results and get strategies to plan for the future of healthcare.
Take a look at why patient eligibility verification matters, common challenges providers face and strategies to improve eligibility checks.
Explore the benefits of automation in patient collections, from faster payments to reduced admin tasks, which improves the overall process.
Learn about the challenges and opportunities affecting patient access in 2025 and how digital tools can improve the patient experience.
In November 2020, Experian Health conducted a survey to capture consumer and provider attitudes regarding patient access. At the height of the pandemic, patients welcomed telehealth services and maintained their distance from hospital waiting rooms. Providers scrambled to implement and provide digital services that would help them maintain quality care for their patients.
In June 2021, we revisited these questions to see if healthcare providers and patients changed their views on the state of patient access: