The pandemic has forced rethinking how to “do” healthcare in the digital age. Patients want flexible, convenient, and contactless care; providers need to continue providing these services. Download the white paper for the full survey results and get strategies to plan for the future of healthcare.
Take a closer look at what patient self-service means and why it should be a top consideration for today's revenue cycle leaders.
Discover how a digital front door strategy can help more providers boost patient engagement and increase profitability.
Take a look at why patient eligibility verification matters, common challenges providers face and strategies to improve eligibility checks.
In November 2020, Experian Health conducted a survey to capture consumer and provider attitudes regarding patient access. At the height of the pandemic, patients welcomed telehealth services and maintained their distance from hospital waiting rooms. Providers scrambled to implement and provide digital services that would help them maintain quality care for their patients.
In June 2021, we revisited these questions to see if healthcare providers and patients changed their views on the state of patient access: