The pandemic has forced rethinking how to “do” healthcare in the digital age. Patients want flexible, convenient, and contactless care; providers need to continue providing these services. Download the white paper for the full survey results and get strategies to plan for the future of healthcare.
Patient access is improving in some areas, but the journey is still being shaped by two major forces: administrative complexity and cost.
Coverage Discovery helps providers identify insurance coverage to reduce denials, accelerate reimbursements, and minimize bad debt.
Learn how rising healthcare costs affect patients and what healthcare providers can do to keep revenue cycles on track.
In November 2020, Experian Health conducted a survey to capture consumer and provider attitudes regarding patient access. At the height of the pandemic, patients welcomed telehealth services and maintained their distance from hospital waiting rooms. Providers scrambled to implement and provide digital services that would help them maintain quality care for their patients.
In June 2021, we revisited these questions to see if healthcare providers and patients changed their views on the state of patient access: