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The focus on improving health plan member engagement and overall experience has been steadily growing over the years, much of it being driven by...

Published: July 30, 2020 by Experian Health

Many patients today are forced to call the doctor to schedule an appointment. These phone calls are often inconvenient: patients are required to call...

Published: July 28, 2020 by Experian Health

With a vaccine for COVID-19 thought to be at least a year away, healthcare providers are steeling themselves for even more cases in the...

Published: July 21, 2020 by Experian Health

By January 2021, millions of those who suffered job losses in the wake of COVID-19 will see their unemployment insurance end. Medicaid and subsidized...

Published: July 16, 2020 by Experian Health

For many healthcare consumers, visiting patient portals to check medical records, schedule appointments, renew prescriptions and pay bills is a no-brainer. Accessible from multiple...

Published: July 9, 2020 by Experian Health

Medical expenses are often a source of anxiety for many patients, whether they are unsure about the amount owed or how they’ll ultimately pay...

Published: July 1, 2020 by Experian Health

With COVID-19 leading to postponed and cancelled medical appointments, more consumers are turning to “contactless care”. Recent figures suggest telehealth adoption has shot up...

Published: June 25, 2020 by Experian Health

Consumers today expect fast and convenient access to almost everything, healthcare included. While still only offered by a fraction of healthcare providers out there,...

Published: June 18, 2020 by Experian Health

Patients today expect digital capabilities from their provider and will increasingly choose those who offer digital capabilities. Knowing this, many providers have been working...

Published: June 8, 2020 by Experian Health

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