Patient Access
Learn how to improve patient access by verifying critical patient information and collecting patient payments prior to service.
The title of Best in KLAS is a highly coveted recognition of outstanding efforts to help healthcare professionals deliver better patient care. It is...
Significant changes in health insurance coverage are delivering a good and bad news report for providers. The good news is the continuing decline in...
The evolution from paper to online medical records is an opportunity to engage patients more fully in their care while making healthcare organizations more...
There’s a unique dichotomy in healthcare that’s not found in other service industries. For example, when you go out to eat at a restaurant,...
Meet Joe—a patient who is walking into a healthcare office, terrified of the news he might hear. He is confused and overwhelmed, not sure...
Picture this: A movie trailer features a healthcare organization with a newly-minted portal through which patients access their private health information, make appointments and...
There aren’t too many situations in which an individual purchases a product or service, but is NOT asked to pay for it right away....
We encounter gatekeepers every day, ranging from TSA agents at the airport and call-center operators for online retailers to office receptionists and hotel front...
Remember those commercials for the hamburger chain in the mid-1980’s? An elderly lady angrily shouted, “Where’s the beef?” in response to seeing a tiny...