Patient Experience
Learn how your organization can drive patient loyalty and create excellent patient experiences, every time.
Self-service patient access is a growing trend that’s here to stay. Tech-savvy patients want to see their doctor faster and don’t want to jump...
Nearly 46% of patients say being able to manage their health online is their top priority in accessing care, according to Experian Health’s State...
Medical excellence is a given when it comes to improving the patient experience, but what about the non-clinical side of care? Long waits, confusing...
The growing shift from inpatient to outpatient care continues. The U.S. ambulatory services market was estimated at USD 289.5 billion in 2023 and is...
Lines at the desk, phones ringing off the hook and a stack of insurance questions waiting to be resolved — this is the daily...
As more Americans feel the squeeze on their household budgets, paying for healthcare is a growing concern. A 2024 survey by Pew Research Center...
According to Experian Health’s State of Claims 2024 survey, missing coverage is the top reason for healthcare claim denials for almost a fifth of...
Outdated scheduling systems, endless phone calls and clunky user digital interfaces cause friction – for both patients and staff. The result? Frustrated patients, no-shows,...
Patients expect clear information about their insurance coverage when they visit their healthcare provider, but too many leave feeling confused and financially underprepared. Experian...