Patient Experience

Learn how your organization can drive patient loyalty and create excellent patient experiences, every time.

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No matter how much the healthcare industry evolves — whether through new legislative priorities or advances in AI and automation — one thing remains...

Published: February 20, 2025 by Experian Health

Revenue cycle management (RCM) challenges exist at every stage of the patient journey – from patient intake and registration to insurance eligibility, claims processing...

Published: February 13, 2025 by Experian Health

Patient engagement still has a long way to go, and hinges on patient access. According to the 2024 Experian State of Patient Access survey,...

Published: January 30, 2025 by Experian Health

As margins tighten, traditional revenue cycle management strategies are on shaky ground. Many healthcare providers are turning to automation and AI to simplify payments,...

Published: January 28, 2025 by Experian Health

Self-service patient access is a growing trend that’s here to stay. Tech-savvy patients want to see their doctor faster and don’t want to jump...

Published: January 10, 2025 by Experian Health

Nearly 46% of patients say being able to manage their health online is their top priority in accessing care, according to Experian Health’s State...

Published: January 6, 2025 by Experian Health

Medical excellence is a given when it comes to improving the patient experience, but what about the non-clinical side of care? Long waits, confusing...

Published: December 4, 2024 by Experian Health

The growing shift from inpatient to outpatient care continues. The U.S. ambulatory services market was estimated at USD 289.5 billion in 2023 and is...

Published: December 2, 2024 by Experian Health

Lines at the desk, phones ringing off the hook and a stack of insurance questions waiting to be resolved — this is the daily...

Published: November 27, 2024 by Experian Health

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