Patient Experience
Learn how your organization can drive patient loyalty and create excellent patient experiences, every time.
As the country strives to ramp up the pace of COVID-19 vaccinations, providers need to take new approaches to drive registration volume. Healthcare experts...
Consumer-led care hit its stride during the pandemic. COVID-19 unlocked healthcare’s digital front door, giving patients more control over how and when they schedule...
“The entire healthcare industry was turned upside down by the pandemic. Procedures were pushed back, insurance companies gave policy holders a lot of mixed...
More than 40% of patients surveyed skipped medical care in the early months of the pandemic, according to a recent study by researchers at...
The pandemic dominated healthcare in 2020, but it won’t be recognized as a reason to delay complying with CMS’ price transparency mandate, which went...
Will handshakes become a thing of the past? Will face masks become a regular feature of flu season? Will home-working remain popular, even after...
More than 7 million households moved to a new county during the pandemic. Huge numbers of Americans deciding to escape busy urban centers is...
Collections were tough even before COVID-19 hit. Provider’s bottom lines were already strained, and the high-deductible trend continued, putting patients on the hook for...
As Spotify and Amazon can attest, digital technology plus personalization is a winning formula. Consumers want anytime-anywhere access to the services and products they...