Patient Experience
Learn how your organization can drive patient loyalty and create excellent patient experiences, every time.
This is the first in a series of blog posts exploring how the patient journey has transformed as a result of COVID-19. This series...
COVID-19 changed every aspect of the patient journey – placing unprecedented demands on the healthcare system and accelerating the need for digital transformation industry-wide....
“93% of providers say creating a better patient experience remains a top priority, up 3% from last year.” – Experian Health’s State of Patient...
As the country strives to ramp up the pace of COVID-19 vaccinations, providers need to take new approaches to drive registration volume. Healthcare experts...
Consumer-led care hit its stride during the pandemic. COVID-19 unlocked healthcare’s digital front door, giving patients more control over how and when they schedule...
“The entire healthcare industry was turned upside down by the pandemic. Procedures were pushed back, insurance companies gave policy holders a lot of mixed...
More than 40% of patients surveyed skipped medical care in the early months of the pandemic, according to a recent study by researchers at...
The pandemic dominated healthcare in 2020, but it won’t be recognized as a reason to delay complying with CMS’ price transparency mandate, which went...
Will handshakes become a thing of the past? Will face masks become a regular feature of flu season? Will home-working remain popular, even after...