Patient Experience
Learn how your organization can drive patient loyalty and create excellent patient experiences, every time.
More than 7 million households moved to a new county during the pandemic. Huge numbers of Americans deciding to escape busy urban centers is...
Collections were tough even before COVID-19 hit. Provider’s bottom lines were already strained, and the high-deductible trend continued, putting patients on the hook for...
As Spotify and Amazon can attest, digital technology plus personalization is a winning formula. Consumers want anytime-anywhere access to the services and products they...
Many thought the end of COVID-19 was in sight with the availability of a vaccine, and while that is somewhat true, an entirely new...
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Take a poll of any healthcare facility’s visitors, and the majority will tell you they’d like to book appointments online. When Experian Health surveyed...
Providers know they need to improve their digital front door to withstand the financial impact of COVID-19, but change can feel risky, especially with...
Read the previous blog post in this Q&A series on segmenting patient populations for the COVID-19 vaccine. There are a lot of unknowns in...
While the various waves of vaccine priority may be largely defined, the ability for many providers to segment their patient populations based on those...