Patient Experience
Learn how your organization can drive patient loyalty and create excellent patient experiences, every time.
A consumer-first healthcare revolution has been simmering for years. Despite efforts to create more human-friendly services, the industry still lags behind other consumer-centric sectors....
“It’s important to provide our patients with the absolute best access channels to quickly and seamlessly connect with the care they need. Experian Health’s...
In previous winters, anyone struck by a sore throat or fever might assume they had flu, and head to bed with a hot drink...
While all hospitals and health systems will no doubt encounter revenue-specific challenges related to the pandemic, a solid foundation and targeted approach for improved...
Before working with Experian Health, call center operations at Sanford Health were disparate and disjointed, with each call center operating on a different phone...
Four in ten Americans live with multiple chronic conditions. For these individuals, life is punctuated with physician appointments, visits to the pharmacy and referrals...
Few of us would buy a new car or TV without checking the price tag first. Why should our healthcare be any different? Yet...
The regulatory requirements for price transparency are in full effect. The Centers for Medicare and Medicaid Services (CMS) is moving forward with the OPPS...
Despite the majority of elective procedures being up and running again, patients are still keeping their distance. Nearly half of Americans say they or...