Patient Experience
Learn how your organization can drive patient loyalty and create excellent patient experiences, every time.
Slow communications, confusing billing and a scarcity of digital options are the last things patients want to deal with when seeking medical care. Yet,...
Improving the patient pre-registration process continues to present a challenge on both sides of the front desk. For patients, dealing with paperwork, struggling to...
The State of Patient Access 2024is the fourth in a series of patient and provider surveys that began in 2020. This year’s report compares...
Technology has a long track record of improving patient care. But humans are now entering uncharted waters as the latest wave of digital tools...
A recent Peterson-KFF brief found that around 20 million adults have unpaid medical bills, with 14 million owing at least $1,000. Data from the...
Time is not on the side of patient intake personnel. Getting bogged down with complex manual data collection isn’t ideal when a worried family...
“I love the availability of the Experian team. They are quick to solve any issue and get you back up and running in no...
There is growing concern that the healthcare industry needs more clinical and administrative staff to handle care demands. The crisis affects patients beyond treatment...
By all forecasts, the healthcare worker shortage isn’t going away. More than 80% of healthcare executives admit talent acquisition is so challenging it puts...