Patient Experience
Learn how your organization can drive patient loyalty and create excellent patient experiences, every time.
The digital front door in healthcare has become an essential part of the patient experience – especially so post-pandemic. Patients want to manage their...
Advances in medical treatments and technology are ushering in a new era of personalized healthcare. Each patient has their own distinct medical history, genetics,...
Compared to other industries, healthcare tends to be more resilient to economic turbulence. But the weight of the pandemic, labor shortages, rising costs and...
Despite positive indicators such as falling inflation rates, low unemployment, and economic growth, many Americans still feel a disconnect between the national outlook and...
The healthcare staffing crisis was one of the biggest challenges facing healthcare providers pre-pandemic, only to be exacerbated by the pressures of dealing with...
In today’s digital world, it’s easy to access information with just a click. But despite being constantly connected, many patients find themselves lacking the...
Is the digitalization of patient access services losing momentum? Experian Health’s State of Patient Access 2023 survey suggests that both patients and providers feel...
How do patients rate their “patient access” experience? For most, the rating comes down to how quickly they can see their doctor – and...
As healthcare providers strive to deliver the highest quality care, it’s critical to understand the importance of improving the patient experience. Patient experiences can...