Experian Health’s High-Performance Summit (HPS) 2024 was the ultimate gathering for clients to connect, collaborate, and unlock the full potential of Experian Health solutions. Set in the vibrant “Lone Star State,” this exclusive client event brought together industry leaders to tackle some of healthcare’s biggest challenges, from cutting costs to revolutionizing financial and administrative outcomes. Over two action-packed days, attendees were immersed in dynamic breakout sessions, inspired by thought leaders and energized by opportunities to network with their peers and subject matter experts.
Day 1:
Jason Considine, Experian Health’s Chief Commercial Officer, kicked off HPS 2024 by acknowledging veterans in the audience and highlighting the unique value of the annual event—a client-focused consortium where topics, presentations and exchanges are firmly centered around clients, their challenges, and collective, peer-driven solutions.
Topic 1: Security
Speakers: Collin Smith, VP of Security and Risk, Experian Health
In 2024, the healthcare industry experienced the largest data breach in history. Collin Smith, VP of Security and Risk at Experian Health, joined Tom Cox, President at Experian Health, on the main stage to discuss how the company is proactively addressing cybersecurity threats to protect patient and health system data. Smith emphasized that even in an increasingly automated world, human vigilance remains crucial to staying ahead of potential threats and minimizing disruptions.
Topic 2: Change Healthcare Security Breach
Speakers: Betsy Brentz, VP of Claims Operations, Experian Health; Brenda Kelley, AVP of Corporate Revenue Cycle, Bassett Healthcare; Denise (Dee) Montee, VP of Revenue Cycle, HonorHealth
These leaders reflected on the Change Healthcare breach, discussing its widespread impact on the industry and their decision-making processes to safeguard their organizations. The panel shared lessons learned and highlighted how trusted partnerships and quick action by the Experian Health Claims Teams enabled them to submit claims and maintain business continuity during a turbulent time.
Topic 3: AI and Innovation
Speakers: Clarissa Riggins, Chief Product Officer, John Menard, VP of Analytics and Innovation, Ari Surmeier, Sr. Product Manager, and Ali Saffari, Sr. Director of Innovation, Experian Health
Clarissa Riggins, Chief Product Officer at Experian Health, says: “It’s time to take AI out of the ‘buzzword’ category. It’s a real and evolving part of technology vernacular now. John Menard, VP of Analytics and Innovation at Experian Health, joined Clarissa to share how Experian Health is adopting the technology by balancing user expectations and experiences, security and innovation.
Day 2:
Tom Cox, President at Experian Health, gave a warm welcome to the audience at HPS 2024 to kick off Day 2. He shared his state-of-the-industry knowledge at HPS 2024, shedding light on cybersecurity challenges, the rapid evolution of AI in healthcare, and how Experian is adapting to the latest trends (while also setting a few).
Keynote: Ryan Leak, speaker, best-selling author, and strategic advisor
“What would YOU do if you knew you couldn’t fail?” Keynote speaker Ryan Leak captivated the crowd with his dynamic and refreshing take on embracing risks and failures to unlock professional and personal growth. He highlighted the power of setting ambitious goals, as even unmet aspirations drive progress further than playing it safe. Leak reflected on his career and encouraged the audience to honor those who have supported their success, express gratitude and pay it forward by recognizing and fostering potential in others.
Client Panel: Kwynn Smith, Mt. Sinai, VP of Payer Contracting; April York, VP, PFS and RCS Innovation, Novant Health; Christine Migliaro, VP, Northwell Health; Susanne Suldickas, AVP Revenue Cycle, Lakeland; Sandy Payne, SVP of Sales, Experian Health
Always a fan favorite, the client panel at HPS 2024 didn’t disappoint. Hosted by Sandy Payne, Experian Health’s SVP of Sales, panelists shared insights on how their organizations are navigating immense challenges in cybersecurity and rising claim denials. The panel also reacted to key findings from Experian Health’s annual State of Patient Access survey, and spoke about how they have seen the implications and sentiments manifest in their own organizations.
Experian Health’s High-Performance Summit is nothing short of unforgettable. It is a must-attend event that sparks inspiration, fosters innovation, and builds lasting connections. We’re already looking forward to next year—see you in Nashville, Tennessee!