Rudyard Kipling famously wrote, “Oh, East is East, and West is West, and never the twain shall meet.” That was once true of care...
The evolution from paper to online medical records is an opportunity to engage patients more fully in their care while making healthcare organizations more...
It’s only natural to want to be fairly, fully and quickly reimbursed for services – it’s the basic foundation of business. Yet only in...
There’s a unique dichotomy in healthcare that’s not found in other service industries. For example, when you go out to eat at a restaurant,...
In the “good old days,” U.S. healthcare was basically free – at least that’s what patients with a good insurance plan believed. You may...
Meet Joe—a patient who is walking into a healthcare office, terrified of the news he might hear. He is confused and overwhelmed, not sure...
Picture this: A movie trailer features a healthcare organization with a newly-minted portal through which patients access their private health information, make appointments and...
There aren’t too many situations in which an individual purchases a product or service, but is NOT asked to pay for it right away....
We encounter gatekeepers every day, ranging from TSA agents at the airport and call-center operators for online retailers to office receptionists and hotel front...
