Providers know they need to improve their digital front door to withstand the financial impact of COVID-19, but change can feel risky, especially with...
How has the pandemic affected consumer attitudes around patient access? What do consumers want when it comes to accessing care? These are the questions...
The number of urgent care facilities in the United States has topped 9,000 as of November 2019. The popularity of both urgent care centers...
Consumers today want more flexible and convenient access to care, preferably through the self-service experience they are accustomed to in other areas of their...
Experian Health products referenced in this blog post: Patient Engagement Solutions Patient Scheduling Precise ID Patient Payment Estimates Patient Payment Solutions To access more...
for our upcoming webinar with Banner Health, where attendees will gain insights into the organization’s workflow and processes. It is estimated that 30-50% of...
It’s been almost an entire year since COVID-19 changed life as we know it. The good news? A vaccine has finally arrived and is...
Scheduling an appointment shouldn’t be complicated. Yet too often, patients are left to figure out their next move alone, with just a single phone...
A consumer-first healthcare revolution has been simmering for years. Despite efforts to create more human-friendly services, the industry still lags behind other consumer-centric sectors....