How does technology improve big data decisions?

At Experian, we believe in fostering innovation and collaboration to solve complex challenges. Recently, Ivan Ahmed, one of our talented product management leaders at Experian Housing, had the opportunity to participate in the FHFA 2024 TechSprint, where his team won the award for the best Risk Management and Compliance idea. In this article, we share Ivan's experience as he reflects on the TechSprint, the inspiration behind his team's project, and the valuable lessons learned. Can you share your experience participating in the FHFA 2024 TechSprint? What was the atmosphere like, and how did it feel to be recognized for the best Risk Management and Compliance idea? Let me start by explaining what a TechSprint is. It is a fast-paced, high-energy collaborative workshop where diverse experts and stakeholders come together to design technological solutions to complex problems. Each team is given a high-level problem and use case. From there, stakeholders and domain experts must develop a proof of concept within 3 days to best address the problem. On the last and final day, called the “Demo Day,” teams must showcase their solution in front of a panel of judges. It’s a fun, high-energy, challenging, and rewarding experience. A TechSprint is a convergence of everything I love – technology, business, and design and I think FHFA did a wonderful job orchestrating the event. Each team consisted of representatives from different functions in the housing ecosystem, including lenders, technologists, product managers, and regulators. We were given access to a room, whiteboards, and, most importantly, delicious snacks. We were also given access to industry subject matter experts outside our teams, including representatives from Fannie Mae and Freddie Mac, FHFA, and leaders from top companies. What I found the most impactful was the ability to pressure test our ideas and solutions against these industry subject matter experts. Ideating in a vacuum can be challenging, so being able to stress test things rapidly with these experts allowed us to change course quickly as new information was introduced. Winning the best Risk Management and Compliance idea award was rewarding, especially as we were able to ideate a solution to such a critical accessibility issue. Ultimately, our goal was to help create a fairer, more equitable, and inclusive housing finance system. A big shoutout to my teammates, Wemimo Abbey, Joseph Karbowski, Will Regenauer, and Eddy Atkins. What inspired Team Arsenal to focus on identifying potential gaps in ADA compliance within multifamily buildings, and what were some of the key challenges your team faced during the process? My mother has suffered from several disabilities most of her life. With age, she has become more wheelchair-dependent, and traveling has become a major challenge. On a recent family trip, the entry to our hotel building wasn’t ADA-compliant, and I had to carry her up a flight of stairs. It was frustrating to deal with. I later went down a rabbit hole around ADA compliance and, much to my surprise, learned that only 0.15% of all homes in the U.S. are wheelchair accessible! As we explored the problem space further as a team, we learned how difficult it is to ensure that new and existing rental homes are ADA-compliant. We hypothesized that a solution is needed to establish incentives for borrowers, lenders, and GSEs to meet compliance. A technological solution could more easily enable multi-family lenders and builders to identify rental units that are non-ADA compliant and could provide ways to address the gaps. We noticed two primary challenges: an enforcement gap and an incentive gap. We learned that agency loans (Fannie Mae and Freddie Mac) account for most multi-family home loan originations. If we could tackle the enforcement challenge at the GSE level, we could set up the proper incentives for all players in the multi-family lending process. By providing tools to both the borrower and the GSE’s, we could help foster a more inclusive and accessible rental housing market. How do you envision your AI-driven solution impacting the rental housing market and improving ADA compliance for multifamily buildings? We wanted to ensure that we leveraged the true power of Generative AI, which meant that our solution could take multimodal inputs and produce multimodal outputs. For example, we could train the Generative AI model on photos of interior multi-family rental units and structured or unstructured text like building sketches, site layouts, and local building codes. We could then incorporate ADA design requirements and analyze discrepancies. The result would be a compliance report or tool outlining the adherence level to ADA design requirements and providing tips and recommendations on remediation. The solution could be delivered as a free tool by the GSEs, who could incentivize its usage by offering price concessions to borrowers. Developers could also use the tool to evaluate whether new or existing builds were ADA-compliant. How did your background and experience with Experian contribute to developing your team's winning idea at the FHFA TechSprint? Much of my role at Experian has involved exploring ways to leverage proprietary and public record property data for marketing, account review, and analytical use cases. I work very closely with property data at Experian, so I was very familiar with the types of input fields of property data that would be the most relevant to improving a generative AI model output. Specifically, in our use case, we wanted to train the model to better identify homes and features that were non-compliant with ADA and provide clear remediation steps. We knew that public record property information was available from various sources and could be leveraged as additional third-party input data to improve our model accuracy. What advice would you give to other teams or individuals looking to participate in future TechSprint events, especially those aiming to tackle complex issues like risk management and compliance? It’s important to remember that an ideal solution is both impactful and practical. Practicality is achieved when the solution has both business and technical viability. Therefore, it’s crucial to carefully vet problems and solutions by understanding their viability. Working as a team to solve the problem means leveraging the expertise of subject matter experts around you. Each team member should draw on their strengths, making the collective effort stronger than individual contribution. Most importantly, fairness, inclusivity, and accessibility matter. An effective solution should strive to have a positive social impact in addition to other considerations. Winning with purpose Ivan’s journey through the FHFA 2024 TechSprint exemplifies the innovative and collaborative spirit that drives our team at Experian. His reflections highlight the impact of well-designed technological solutions on critical issues like ADA-compliance in multifamily housing. We hope Ivan’s experience inspires others to explore their potential in solving complex problems and to participate in future TechSprints, where innovative thinking and a commitment to social good can lead to meaningful change.

Financial institutions need an automated, data-driven solution to simplify and streamline the online form completion process.

  Kathleen Peters, Chief Innovation Officer, Decision Analytics for Experian, was recently featured on the Eliances Heroes podcast as part of the new weekly segment, the “Experian Identity Report.” In the introductory show, podcast host David Cogan, spoke with Kathleen about why identity is so important to our society. Listen to the podcast for the full discussion and see the transcript below. Learn more about Experian Identity David Cogan: How critical is it? Well, I’ll tell you. Payment fraud will exceed $206 billion in the next five years and let’s face it. Managing one’s personal identity is very complicated on its own and if the business enterprise managing customer identities in a strategic and secure way and scale across countless interaction is extremely complicated. And it’s only going to get more complex with the future from what I understand and all the technology that’s coming out if not by the day, by the hour. And that’s why we’re bringing this to you. Interviews with the world’s leading experts on the game changing impact of identity and the need to use reliable data to make confident decisions that securely accelerate customer engagement and that’s why we’re honored here today to have with us Kathleen Peters, Chief Innovation Officer, Experian Decision Analytics North America. Kathleen Peters: Thanks so much David, it’s great to be here with you. DC: $206 billion of payment fraud in the next five years? I mean who’s going to want to turn on their computer after this. That is a serious number. What do we do? KP: It’s really important that we get our arms around this both as consumers as well as businesses because we want to engage online. So much of what we’re doing is digital. It especially started in COVID when we were having our groceries delivered and everything else and even our grandparents are having to do their banking transactions online. The world is changing, and fraudsters take notice of that as well. Fraudsters are opportunistic and when they see a bunch of folks doing stuff online that they’ve never done before, they’re seeing that as an opportunity too. DC: You know the days of people horseback riding and overtaking trains are long gone and now it’s all digital. KP: It’s a lot easier these days. DC: Why is identity so important to our daily digital lives and in business? KP: It’s a great question, David. And as a consumer myself, you, and I when we transact online whether that’s to have food delivered, or I’m buying something for my kids or I’m even paying a bill, I want to be able to trust that my information will be safe, that my privacy will be protected and that my experience will be as smooth as possible. I think that’s what we all want. So as consumers and as businesses, how do we enable all the opportunities this new digital world is presenting to us in a way that we are safe and also businesses can transact with us securely and have confidence on who’s engaging with them online. DC: Let’s talk about identity. What really makes identity so challenging to manage at a business enterprise level especially with how complex the business portion is? KP: Absolutely. It really comes down to there are so many elements that comprise our identity. It’s multidimensional. So historically, when we think about identity, we probably think about the things that were on our DL or passport the kind of information that’s pretty static – name, address, SSN, date of birth – those kinds of things. Once we get online, that identity becomes a little more challenging. We’re not necessarily physically in front of the business that we’re engaging with so the business needs to determine if the person is who we say we are. There’s a famous Far Side comic from years ago where a dog is sitting in front of the computer and he says “On the internet, no one knows you’re a dog.” And that still rings true in that you need to be able to ensure that the customer that’s coming to your business online is a real person and not a bot, is a person with good intent and not a fraudster. You need to look no farther than some of the recent controversies around Twitter and Elon Musk’s on-again, off-again, on-again intent to buy the company. A few months ago he had pulled back because he wanted to know definitively how many users on Twitter are humans versus bots and sometimes determining that can be really hard. And that comes down to managing all these new definitions of identity. DC: That’s very important. The thing is businesses and consumers want to know really what to be able to do. So, what kinds of things is Experian able to offer to help with all of that? KP: We’re in a great position as Experian because we have such a depth and breadth of identity data. We have the analytics horsepower and really touchpoints that are really unique when it comes to thinking about identity. So we’ve been talking about these traditional identity elements and digital, online identity. When you think about it, Experian also really understands your financial identity. So when you bring those things together and a consumer is looking to maybe understand what their financial identity means, their credit score or even how to improve their credit score, Experian’s there. We’ve got a robust direct to consumer business, we’ve got offerings like Boost and Go that help people establish and build their credit. We’ve got marketplaces for cards, insurance, etc. And then when consumers want to open a new account at a financial institution, or a fintech, or a retailer, or even maybe buy some crypto or log into a business, Experian can bring that wealth of capability to help our clients, help businesses, separate those good consumers with good intent from the fraudsters and do that very quickly and efficiently so that consumers can have a great experience and build that trust with who they’re engaging with. DC: Kathleen, that’s really amazing. Alright, now with all of that going on, what is Experian doing now with innovating for the identity space? KP: This is a real passion of mine David and this is where I spend a lot of my time. We’re always looking ahead to see what is the new data, new capabilities that can help us improve that consumer experience and engagement, help clients find the right consumers online to engage and target, and really allow our clients to grow their businesses safely. So, we’re building some products in house, where we’re connecting new pieces that might be new to Experian like linking some of that traditional identity data with particular payment instruments. Is this Kathleen’s credit card? Is this my bank account? When I come and try to do transactions online. But we’re also partnering with new companies. There are a number of startups that are being formed that have been in business looking at new ways to stop fraud and new ways to help identify and authenticate users online. So, as we innovate, we’re building some things in house, we’re partnering, we’re investing in young companies, and sometimes we’re even acquiring. So, bringing together that breadth of data, analytics, really trying to think about what will be the next way that we’ll think about identifying ourselves online is some of the ways we’re innovating. DC: Well, we’re very fortunate to have you and your company here to be able to do that because it’s growing by leaps and bounds. I’m amazed by the number $206 billion which is probably going to go higher, so we’re very fortunate that Experian is around and really identifying this issue and trying to do something now. What do you think our audience will learn about these weekly, critical chats about identity with Experian experts? KP: These are going to be great conversations that we’re going to be able to share and talk about how rapidly things are changing and evolving and how this really relates to our daily lives and the things that are going on in this very dynamic economic climate, digital climate, the way things are changing the way we’re engaging. I think people are also going to learn a lot about Experian’s mission around financial inclusion and opportunity creation. We’re a very mission driven company and we’re the consumer’s bureau, so we want to do this journey in partnership with consumers so that you can take an active part in protecting yourself, understanding what’s going on, helping us fight fraud, but also just really be able to take advantage of all of these new opportunities in a safe way.