All posts by Guest Contributor
As customer service continues its rapid shift to digital channels, consumer-finance companies have a powerful opportunity to engage customers and add value to the...
Pickups are the most common vehicle in operation at 20% share today and hold 16.5% of new vehicle registrations in the market in Q1......
Consumer behavior is constantly evolving — from the channels they prefer to the economic trends spurring varying interest and activity. It’s no surprise that...
Digital channels undoubtedly create convenient experiences for consumers. We have the luxury of applying for loans or creating investment accounts from the comfort of...
Friend or foe? Sophisticated criminals put a great deal of effort into creating convincing, verifiable personas (AKA synthetic identities). Once the fictional customer has...
You can do everything you can to prepare for the unexpected. But similar to how any first-time parent feels… you might need some help....
There were 276 million vehicles on the road in Q1...
Debt management is becoming increasingly complex. People don’t answer their phones anymore. There are many, many communication channels available (email, text, website, etc.) and...
Many may think of digital transformation in the financial services industry as something like emailing a PDF of a bank statement instead of printing...
Beginning with the birth of stock muscle cars, like the Pontiac GTO, vehicles with powerful V8 engines permeated the roads in the 1960s. Given...
When it comes to new vehicle registration, there is one segment that stands out from the pack: crossover vehicles. According to Experian’s Q4 2018...
Whenever someone checks in for a flight, airport security needs to establish their identity. Prior to boarding the plane, passengers are required to show...
Like every other industry, the automotive market is driven by consumer preferences and behavior. While there are a myriad of options to choose from,...
A closer look at the data shows GM’s losses might not be particularly significant, despite the announcement of discontinued models....
From the time we wake up to the minute our head hits the pillow, we make about 35,000 conscious and unconscious decisions a day....