Financial Services

The phrase swap set refers to “swapping out” a set of customer accounts and replacing them with, or “swapping in,” a set of good customer accounts.

Experian’s latest State of Automotive Finance Market report reveals the average credit score for purchasing a vehicle has increased four points across the board.

Vince Passione, founder and CEO of LendKey, comments on the state of student lending and how the space is evolving for both consumers and lenders.

Podcast to discuss the emergence of synthetic identity fraud, its true financial impact and how organizations can begin to fight back.

How can you build upon existing customer relationships and offer the products to the right people at the right time? By understanding consumer behavior.

As we enter the holiday season, headlines abound around the shifts and trends in retail. Here from retail expert John Squire on the latest evolutions in the space.

With 81% of Americans having a social media profile, you may wonder if social media insights can be used to assess credit risk. When considering social media data as it pertains to financial decisions, there are 3 key concerns to consider.

Juniper Research recently recognized Experian as a Fraud Detection and Prevention Market Leader in its Online Payment Fraud Whitepaper. Juniper also shared important market insights in the report.

Synthetic id fraud in a post breach world

Consumers swipe their credit cards at staggering rates, but drilling into how each individual uses their card can reveal telling details about their lifestyle and spend.

With so much data being generated by our social media obsession, should lenders consider social media insights to assess credit risk?

Our national survey found that consumers struggle to find a credit card that meets their needs. They say there are too many options and it’s too time-consuming to research. Here's what they want:

Javelin Strategy & Research announced the 2017 Identity Proofing Platform Awards. We were honored to see CrossCore as the identity proofing platform winner.

The collections space has been migrating from traditional mail and outbound calls to electronic payment portals, digital collections and virtual negotiators. Now that collectors have had time to test virtual collections, we’ve collected some data points. Here are a few:

Creating a customer journey map, and seeing it through from acquisitions to collections, can help you better define messaging and channels to best reach your audience.