Debt & Collections

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New challenges created by the COVID-19 pandemic have made it imperative for utility providers to adapt strategies and processes that preserve positive customer relationships...

Published: August 11, 2020 by Laura Burrows

Do consumers pay certain types of credit accounts before others during financial distress? For instance, do they prioritize paying mortgage bills over credit card...

Published: July 30, 2020 by Guest Contributor

With many individuals finding themselves in increasingly vulnerable positions due to COVID-19, lenders must refine their policies based on their consumers’ current financial situations....

Published: May 27, 2020 by Laura Burrows

The COVID-19 pandemic has created unprecedented challenges for the utilities industry. This includes the need to plan for – and be prepared to respond...

Published: May 26, 2020 by Laura Burrows

The economic impact of the COVID-19 health crisis is ever-evolving and requires great flexibility and planning from lenders. Shannon Lois, Experian’s Senior Vice President,...

Published: May 20, 2020 by Guest Contributor

The coronavirus (COVID-19) outbreak is causing widespread concern and economic hardship for consumers and businesses across the globe – including financial institutions, who have...

Published: April 23, 2020 by Laura Burrows

Security. Convenience. Personalization. Finding the balance between these three priorities is key to creating a safe and low-friction customer experience. We surveyed more than...

Published: February 11, 2020 by Guest Contributor

Update: After closely monitoring updates from the WHO, CDC, and other relevant sources related to COVID-19, we have decided to cancel our 2020 Vision...

Published: February 6, 2020 by Stefani Wendel

Do you have 20/20 vision when it comes to the readiness of your organization? How financially healthy are your customers today? They are likely...

Published: February 4, 2020 by Tischa Agnessi

It may be a new decade of disruption, but one thing remains constant – the consumer is king. As such, customer experience (and continually...

Published: January 30, 2020 by Stefani Wendel

If you’ve been on the dating scene in the last few years, you’re probably familiar with ghosting. For those of you who aren’t, I’ll...

Published: January 29, 2020 by Guest Contributor

As consumers prepare for the next decade, we look at how we’re rounding out this year. The results? The average American credit score is...

Published: December 19, 2019 by Stefani Wendel

Article written by Melanie Smith, Senior Copywriter, Experian Clarity Services, Inc. It’s been almost a decade since the Great Recession in the United States...

Published: November 26, 2019 by Guest Contributor

Retailers are already starting to display their Christmas decorations in stores and it’s only early November. Some might think they are putting the cart...

Published: November 7, 2019 by Gregory Wright

To provide consumers with clear-cut protections against disturbance by debt collectors, the Consumer Financial Protection Bureau (CFPB) issued a Notice of Proposed Rulemaking (NPRM)...

Published: October 14, 2019 by Laura Burrows

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