Debt & Collections
There are lots of reasons why people miss a bill payment. Unfortunately, the approaches for collecting those late payments tend to follow a one-size-fits-all...
“Who Moved My Cheese?” Perhaps you’ve heard of this popular book, released in 1998. If you haven’t, it’s a quick read and one that describes...
As soon as the holiday decorations are packed away and Americans reign in the New Year, the advertisements shift to two of our favorite...
For most businesses, the customer experience is at the heart of every strategy. Debt collection shouldn’t be different. Here’s why: 21% of visits to...
It’s no secret. Consumers engage and interact with brands through a variety of channels, including email, direct mail, websites and mobile. And since most...
The collections space has been migrating from traditional mail and outbound calls to electronic payment portals, digital collections and virtual negotiators. Now that collectors...
Everyone loves a story. Correction, everyone loves a GOOD story. A customer journey map is a fantastic tool to help you understand your customer’s...
It should come as no surprise that the process of trying to collect on past-due accounts has been evolving. We’ve seen the migration from...
We regularly hear from clients that charge-offs are increasing and they’re struggling to keep up with the credit loss. Many clients use the same...
School is nearly back in session. You know what that means? The next wave of college students is taking out their first student loans....
The economic expansion just passed the eight-year mark, and consumer credit defaults across mortgages, bankcards and auto loans are at pre–financial crisis levels. More...
Create a better consumer experience during the debt collection process When most people think about debt collection, unpleasant images may come to mind, like relentless...
School’s out, and graduation brings excitement, anticipation and bills. Oh, boy, here come the student loans. Are graduates ready for the bills? Even before...
Experian’s ID Fraud Tracker, a quarterly analysis of fraud rates across consumer financial products, found that British families who are struggling financially — about...
In just a few short hours, Vision attendees immersed themselves into the depths of the economy, risk models, specialty finance data, credit invisibles, student...