Digital Technology
While many companies are interested in implementing technology with advanced analytic capabilities, the concepts behind the technology can often be hard to understand. Demystifying...
Security. Convenience. Personalization. Finding the balance between these three priorities is key to creating a safe and low-friction customer experience. We surveyed more than...
Update: After closely monitoring updates from the WHO, CDC, and other relevant sources related to COVID-19, we have decided to cancel our 2020 Vision...
Do you have 20/20 vision when it comes to the readiness of your organization? How financially healthy are your customers today? They are likely...
Machine learning, once a mysterious and unknown field, has come a long way throughout the years. Now, it’s being implemented across a variety of...
It may be a new decade of disruption, but one thing remains constant – the consumer is king. As such, customer experience (and continually...
This article was updated on September 11, 2023. According to research, only 15% of American consumers have swapped out their go-to credit card in...
The challenges facing today’s marketers seem to be mounting and they can feel more pronounced for financial institutions. From customizing messaging and offerings at...
In today’s ever-changing and hypercompetitive environment, the customer experience has taken center-stage – highlighting new expectations in the ways businesses interact with their customers....
AI, machine learning, and Big Data – these are no longer just buzzwords. The advanced analytics techniques and analytics-based tools that are available to...
It’s Halloween time – time for trick or treating, costume parties and monsters lurking in the background. But this year, the monsters aren’t just...
As credit unions look to grow their loan portfolios and acquire new members, improving the member experience is critical to the process and remains...
Over the years, businesses have gathered a plethora of datasets on their customers. However, there is no value in data alone. The true value...
To provide consumers with clear-cut protections against disturbance by debt collectors, the Consumer Financial Protection Bureau (CFPB) issued a Notice of Proposed Rulemaking (NPRM)...
Retail banking leaders in a variety of industries (including risk management, credit, information technology and other departments) want to incorporate more data into their...