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A business’s success in Direct Mail Marketing depends on the type of the business and how diligently it is done. There are certain businesses that are a great fit, especially the ones that require building a local presence or presence in defined geographies. However, there are certain businesses that are not such a good fit. For example, businesses that rely primarily on internet users and have products and services that can be consumed only in the online context. Never the less, Direct Mail Marketing offers certain advantages that set it apart from other marketing channels – 1. Directly targeting your customers A good quality mailing list, crafted with the right selections and purchased from a reliable and reputed source that updates their data frequently, can help you connect with people who are more likely to be interested in your products or services. Whereas if you focus on internet traffic only you are likely to get generic visitors who may or may not be interested in buying from you. A mailing list can help you targets women, seniors, other businesses etc. There are a number of Demographic and Behavioral variables available to select the right audience for your business. 2. Flexible spending Direct Mail Marketing Ad campaigns give you the opportunity to spend as per your budgets. Sending postcards, letters or brochures is a cost effective solution to get your message in the hands of your customer. You can also choose to have your offer included in coupon books that have a large reach and the cost is split with other businesses. 3. Reach more customers For most small businesses, a number of their potential customers are not computer and internet savvy. Direct Mail Marketing helps reach that segment which is not likely to find your business or learn about your products on the internet. And even if most customers were using the internet, just by building a website you cannot make sure that they will frequently visit the site and purchase from it. Direct mail will end up in the hands of the people that you select and the communication will be tailored for them. 4. Promotions and deals increase sales Sending promotional offers and coupons that are tied with holidays or major events for your customers (for example their birthday or anniversary) can be an effective way to realize sales growth. And doing that on a regular basis with controlled pricing segmentation can even impact the life time value from those customers. In summary, Direct Mail Marketing can offer many advantages that other marketing channels don’t, as long as the campaigns are designed and executed well.

If you’re regularly sending emails to your customers, then you might already know the value of email campaigns. With a low capital outlay required and a high potential for return on investment, email is one of the lowest-cost marketing mediums you can employ. There are, however, special considerations for email marketers hoping to capture the attention of users viewing their emails on mobile devices. If you don’t how many of your recipients are viewing emails in this way, then you could be missing out on sales from a critical segment of the population. By following the simple tips below, you’ll engage mobile users and convert them into buyers — thus broadening your customer base beyond the traditional email inbox. Offer both HTML and text versions of your emails. This is the simplest way to ensure that all users are able to view your messages. Survey recipients from time to time to determine their preferences for either HTML or text emails. Restate your offer or subject line within the body of the email, preferably as the first line of the message, right before “If you can’t view this message, click here.” Users will be more likely to read and act on your message if they can instantly understand your offer. Side note: Make sure your subject line is concise and that it clearly conveys your offer. Track responses. Measure which recipients are opening your messages on mobile devices, and segment them into a special group if they represent a significant portion of your audience. Incorporate social media. Customers who use smartphones likely access Facebook and Twitter and would be interested in following you on these social mediums. Include your social media URLs or icons on every email so that you’ll build a social media fan base. With consumers increasingly using their smartphones to access information, mobile marketing must be a key element of your email marketing campaigns. The good news is, it doesn’t take much to incorporate it into your business strategy and begin reaping the rewards.

Conduct your own competitive analysis from your customers' perspective. Knowing and understanding what the customer sees is the most important competitive anlaysis you can do.

Simple tasks to take during the summer months to help your business stay on track.

Can you think of business to which you are regular, repeat customer?  Why?  What does that business do for you to make you loyal? Is it extraordinary customer service, quality product, personalized service, all of the above?  For me it’s Dick Ponds, my local running shoe store.  They understand my needs, have a great staff, extend special offers and keep me well informed on the latest trends and information on running.  For small businesses, building customer loyalty translates to big business. One of the keys to building customer loyalty is through consistent communication.   In my case, the running store keeps me informed through frequent, yet well-timed communications through both direct mail and email.  Regular communication with your clients and potential clients is an opportunity to position yourself as an expert in your field which helps people feel more comfortable spending money with you.  A recent study from Experian showed that email campaigns targeted to current loyalty program members have 40% higher open rates compared to bulk campaigns. No matter if you have an online business or a regular brick and mortar store, staying connecting with your existing and potential customers is a good approach to grow your business and develop loyalty. For more information on building customer loyalty in your small business, download Experian’s white paper, “The Loyalist: Leverage relationships with existing customers to increase return on investment.”