When your customers matter, being Response Ready™ matters

Data breaches strain your business operations and put your customer relationships and reputation at risk. Staying ready for the inevitable is the only path to a successful response. With dedicated, specialized resources, your business can drive faster resolution. Reserved Response™ enables your business with guaranteed breach response staffing, infrastructure, and the readiness required to execute an effective customer-facing response.

Proactive preparation with our proprietary program

Guaranteed manpower

Service availability that guarantees your business the manpower and infrastructure required to execute any sized customer response.

Expert guidance

Leverage best practices developed from our 19+ years of managing 15,000+ breach response programs.

Ongoing collaboration

Construct a comprehensive response plan as we orchestrate efforts between your internal and external incident response teams.

Detailed preparation

Participate in exercises designed to stress test your plan, identify gaps, and further enhance your response.

 


 

Build a plan that works for you and your customers

Experian® Reserved Response™ is the only program that guarantees your business the manpower, infrastructure, and preparation required to execute any sized customer-facing response.

What’s more, our unrivaled suite of services including customer notifications management, expert support, and identity theft protection is available to you if an incident occurs.

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Reserved Response workflow graphic

Become Response Ready™

Contact an Experian data breach expert to learn more.

Contact us

Achieve better outcomes with Experian

When every minute counts, you can count on Experian for the partnership, solutions and performance to create the best possible outcome. Gain control and confidence with the value that only Experian can provide.

19+ years

managing crisis and breach programs1

62,000+

incidents served1

30 million+

crisis-related notifications delivered each year1

16%

fewer breach events experienced for Reserved Response clients1

The Response Ready™ process made our planning efforts real and gave me a clear sense of how we would actually execute our breach response plans.

Leading Insurance Provider
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Choosing the right solution

Take advantage of the breach response or crisis notification management program that fits your needs.

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Reserved Response™

Proactive breach response
  • Guaranteed service availability
  • Annual readiness: planning and exercising
  • Response customization
  • Kickoff meeting and ongoing program management
  • Dedicated Response Ready team including Client Engagement Manager, Account Director, and Support Readiness Coordinator
  • IdentityWorks® credit and identity monitoring product suite
Contact us

Global Data Breach Resolution

Respond to a live incident
  • Kickoff meeting and ongoing program management
  • Dedicated Client Engagement Manager
  • IdentityWorks® credit and identity monitoring suite
  • Notification services
  • Print and email fulfillment
Learn more

Crisis Response Management

Non-breach, crisis notifications
  • Outbound print and email notification management
  • Inbound response management
Learn more

Reserved Response FAQs

Please fill out the contact form below to connect with our team. Once we understand your needs, we'll be able to provide pricing.

Yes, we will work with you to create a plan with just the services you need. Please fill out the contact form below, and one of our sales executives will reach out to assist you.

We're sorry to hear this. This web page is intended for businesses only, and we are unable to address personal credit report and/or membership inquiries via the contact information on this page. Please visit Experian.com/help or call 888-397-3742 for personal inquiries and issues.

Feel free to also visit our Data Breach FAQs for Consumers page for additional info.

Connect with our Reserved Response™ team

Looking to prepare for a security incident? Fill out the following form to reach out to our team or call us at the number below for immediate support.

1-866-751-1323

Please note: We are unable to address personal credit report and/or membership inquiries via this business form. Visit Experian.com/help or call 888-397-3742 for consumer assistance.

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Source

1Experian Data, June 2023