Patient collection strategies in an economic downturn

In this webinar, we'll explore how Sanford Health acted swiftly in the wake of the pandemic to successfully transition call center representatives remotely to continue their collections efforts. Hear how dialer technology, sophisticated segmentation and collections strategies allowed leadership to connect with patients in COVID-affected areas, assist with difficult calls in a remote environment and increase overall collections year-over-year by $800,000.

Participants will:

• Hear how to successfully execute and manage a remote contact center workforce, driving increased receivables.
• Learn how to leverage data sources to drive targeted collection efforts.
• Understand how dialer technology innovation has reduced manual work in patient accounts.