Fraud Strategies For a Positive Customer Experience

Overwhelmed by evolving fraud attacks and a heavy reliance on manual reviews, a leading credit union turned to NeuroID’s behavioral analytics to spot advanced fraudsters and stop attacks in real time.

Key Results:

• Improved top-of-funnel fraud detection, reducing fraud losses, false positives, and unnecessary step-ups
• Decreased manual review workload, freeing up over 40 hours a month for customer service and growth initiatives
• Real-time detection of attacks, providing improved protection and confidence in fraud mitigation capabilities

Experian's 2025 Future of Fraud Forecast reveals five emerging fraud threats that could challenge businesses and consumers in 2025.

Key insights:

• This year’s predictions show that fraudsters will continue to double down on the digital landscape and leverage Generative AI (Gen AI) to commit sophisticated crimes at a rapid pace.
  
• Half of consumers surveyed said they are concerned about conducting activities online.
  
• 75% of companies cite cybercrime as a top concern.

Explore Experian's award-winning AI fraud prevention strategies in Juniper Research’s exclusive Mover & Shaker interview with Keir Breitenfeld, SVP, Fraud & Identity. Learn how cutting-edge technologies like behavioral analytics and dynamic datasets combat evolving fraud threats, ensuring seamless security without compromising user experience.

Experian was recognized as the Platinum Winner of Juniper Research’s Future Digital Awards: Identity Verification Innovation.

Financial institutions are integrating fraud mitigation, credit risk assessment, and compliance, exploring the use of combined data or leveraging shared technology to minimize overall business risk while pursuing growth objectives.

This report highlights:

• The need for a unified strategy that addresses overlapping and distinct requirements across credit, fraud and compliance.
• The importance of convergence across operations to drive more efficient and effective risk management
• How financial institutions are restructuring to keep up with increasing complexity, independent evolution, regulatory demands, advanced fraud techniques and early stages of convergence.