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Our national survey found that consumers struggle to find a credit card that meets their needs. They say there are too many options and...
Earlier this week, Javelin Strategy & Research announced its inaugural edition of the 2017 Identity Proofing Platform Awards. We were honored to see CrossCore...
The collections space has been migrating from traditional mail and outbound calls to electronic payment portals, digital collections and virtual negotiators. Now that collectors...
Everyone loves a story. Correction, everyone loves a GOOD story. A customer journey map is a fantastic tool to help you understand your customer’s...
With 1 in 6 U.S. residents being Hispanic, now is a great time for financial institutions to reflect on their largest growth opportunity. Here...
Direct mail is dead. It’s so 90s. Digital is the way to reach consumers. Marketers have heard this time and again, and many have...
Evolution of first-party fraud to third Third-party and first-party schemes are now interchangeable, and traditional fraud detection practices are less effective in fighting these...
It should come as no surprise that the process of trying to collect on past-due accounts has been evolving. We’ve seen the migration from...
We recently analyzed millions of online transactions from the first half of 2017 to identify fraud attack rates. Here are the top 3 riskiest...
Businesses may be increasingly aware of identity theft threats to their customers, but anExperian surveyshows that many consumers still seriously underestimate their risk of...
National Hispanic Heritage Month is observed each year from Sept. 15 to Oct. 15, by celebrating the histories, cultures and contributions of American...
Cybersecurity cannot be successful if siloed. The entire organization must be part of the effort. Take these steps to ensure a more engaged relationship...
We use our laptops and mobile phones every day to communicate with our friends, family, and co-workers. But how do software programs communicate with...
Since the advent of the internet, our lives have changed drastically for the better. We can perform many of life’s daily activities from the...
We regularly hear from clients that charge-offs are increasing and they’re struggling to keep up with the credit loss. Many clients use the same...