Ancillary Help

Demo Band

Which products can Demographics Band be used with?

Demographics Band is available on Experian's Credit Profile report, Social Search, Employment Insight, Skip Locator and the Collection Report.

What is returned with the Demographics Band?

Up to 3 Telephone numbers and expanded GEO code are returned.

Can I use Demographics Band in conjunction with other add-ons?

Yes. With FACS + fraud alerts you can spot potentially fraudulent activity such as an inaccurate or false address, telephone number, driver's license number, Social Security number or date of birth.

Direct Check

Which products can Direct Check be used with?

Direct Check service is available with Experian's Credit Profile report, Social Search, Address Update and Employment Insight reports.

What information does Direct Check return?

Provides up-to-date subscriber name, address and telephone number for every item identified by subcode on the credit report.

Fraud Shield

Is there a way I can see how great the fraud risk is for a particular application?

Fraud Shield has an optional add-on scoring feature. At a glance, you can determine which applications are most likely to be fraudulent or in need of further review.

Profile Summary

What type of information is contained in the Profile Summary?

The Profile Summary Contains 17 significant calculations from the Credit Profile or Employment Insight reports.

How do I request that Profile Summary be added to all inquiries without selecting it each time?

Contact your Experian sales representative or Experian Customer Support at 1-800-831-5614 to have your account set to always return a Profile Summary.

Contact Us

We're Here to Help

Contact our Support Center to receive assistance with your needs.

Customer Support

1-800-831-5614

Monday - Friday from 7 a.m. to 7 p.m.

Phone hours are Central Time Zone

Technical Support

1-800-854-7201

Monday - Friday from 7 a.m. to 8 p.m.

Saturday from 7 a.m. to 8 p.m.

Sunday from 7 a.m. to 7 p.m.

Phone hours are Central Time Zone

Email Support

eSupport@experian.com