Maximize agency performance to increase profitablity

A proven way to improve performance

Experian’s global consulting practice offers utility and cable providers a business review that focuses on agency management within the post write-off, or debt recovery processes which includes:

• Vendor selection and performance requirements
• Post final bill collections agency assignment strategy
• Recovery and debt management strategies for segmentation and agency pricing
• Agency scorecards and competitive market share management 

This in-depth review of your agency management processes is executed through a proven methodology that leverages global best practices and a deep understanding of the collections life cycle. Experian’s thorough situational analysis of your company includes a review of current:

• Systems, processes, and tools
• Organization of assignment strategies
• Data and analytics
• Agency management
• MI and reporting

An achieveable, action-driven plan

From this analysis, Experian develops a report of findings and a recommended action plan for achieving quick win opportunities, long-term initiatives, and strategic projects.

The recommended action plan is further prioritized into a phased approach to migrate your processes into a best practice environment. Quantifiable business benefits for the proposed initiatives are clearly defined and accompanied by tactical objectives that lay the foundation for accomplishing an achievable long-term business strategy.

Benefits

The agency management business review helps our utilities and telecommunications clients to:

• Identify key profitability drivers for your organization
• Reduce operational expense by automating:

• Agency assignment
  
• Recall
• Payment processing

• Leverage key MI for performance management, agency scorecards, and competitive market share programs