Business Review of Collections Portfolio

Face the industry's toughest challenges head on

Experian’s global consulting practice offers lenders and utility providers a proven methodology for adopting an integrated approach to optimally leverage their data insights and processes to provide a more comprehensive view of their customers’ characteristics, and transform this information into actionable strategies that help: 

  • Reduce bad debt
  • Increase recovery rates
  • Improve the overall customer experience  

Our business consultants will develop a tactical plan and strategic roadmap, which are supported by pertinent ROI models that will maximize the performance of short- and long- term opportunities associated with the following key credit risk collections processes: 

  • Pre-final bill collections
  • Terminations / field services
  • Post-final bill collections
  • Recoveries and post charge-off 
An achieveable, action-driven plan

Experians’ portfolio business review looks at the situational analysis of your company’s current capabilities, systems, strategies, tools and benchmarking. From this analysis, Experian develops a report of findings and a recommended action plan for achieving quick win opportunities, long-term initiatives and strategic projects. The recommended action plan is further prioritized into a phased approach that migrates your processes into a best practice environment. Quantifiable business benefits for the proposed initiatives are clearly defined and accompanied by tactical objectives that lay the foundation for accomplishing an achievable long-term business strategy.

Benefits

The collections portfolio health check helps clients to:

  • Extract the full value of customer data and move toward a targeted approach
  • Look for early signs of financial stress and apply the appropriate controls to prevent early delinquency
  • Decrease write-offs and reduce day-sales outstanding
  • Manage agency performance
  • Make it easier for customers to pay according to preference
  • Reduce operational expense through automation of key processes
  • Leverage key MI to increase performance gains

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Discover how consulting services can help your organization strengthen your credit risk management strategies and processes, across the customer life cycle.

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Featured resources

Insight and action: An updated guide to help utility companies optimize their collections strategies

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Client testimonial

"I like the innovation of Experian trying to help the client get to the next level, partnering and participating in the objective of the client." 

- Head of Credit and Debt Management, Utility provider