Optimize field services to reduce expenses and delinquencies

Process efficiency gives you more time to grow profitable customers

Experian’s global consulting practice offers utility providers a proven methodology for increasing profitability through the optimization of field services functions within the collections process. We will work with you to identify quick-win opportunities and uncover potential long-term initiatives by using a disciplined ROI-based approach.

An achievable, action driven plan

Through an in-depth situational analysis of current capabilities, systems, strategies, tools and benchmarking, Experian delivers a report that highlights quick win opportunities, long-term initiatives, and strategic projects. The report also provides a recommendation for prioritizing the implementation of the plans with a phased approach that migrates toward a best practice environment. Quantifiable business benefits for the proposed initiatives are clearly defined and accompanied by tactical objectives that lay the foundation for accomplishing an achievable long-term business strategy.

Benefits

The field services optimization business review helps our utility clients to: 

• Identify key profitability drivers for your organization
• Reduce operational expense through automation of key processes:

• Route management
• Customer termination decisions 
• Seasonal considerations 
• Regulatory constraints

• Decrease delinquencies and write-offs with a strategic approach for account selection and targeting
• Leverage key MI for account selection, routing, and vendor management to increase performance gains