General Product Help

Assigning multiple subcodes

Please ensure you are selecting the appropriate billing subcode. Your organization's invoice will reflect the

subcode you select. If you are unsure of which subcode to use, please contact your Security Designate.

Prefill demo method
Use this method to have input fields automatically prefilled with a test consumer profile.

Select the product you'd like to test from the Products Tab.

Select the "Prefill demo method" from the Access subcode dropdown menu.

StarSM database demo method
Use this method to manually request a specific type of profile using one of Experian's test cases. There is a wide variety of test data available for download from our secure server. The STAR Test Data download site has a wide variety of test consumer listings with statistics on each consumer. It also contains specific common test conditions spelled out for ease of use. Examples of specific conditions include FACTA alerts, frozen files and OFAC hits.

Procedure for requesting STAR Test Data:

Please complete the STAR Test Data Request Form and the Test Data Confidentiality and Security Agreement. Scan and email the completed forms to STAR.Testing@experian.com

How to use the STAR test cases:

  1. Select the product you'd like to test from the Products Tab in Experian Access.
  2. Select the "STARSM database demo method" from the Access subcode dropdown menu.
  3. From the STAR test data files, choose a profile condition you're interested in testing and input the information into the appropriate form fields.

Note:  The password for downloading test data is changed by the Experian testing group every 90 days. If you get “LOGON FAILED”, please don’t continue using the same password multiple times, as this could lock the user ID. Send an email to STAR.Testing@experian.com to request the current password.

The following address guidelines are for U.S. consumers with a U.S. credit file. Covered in this section:

Common addresses

All addresses have the following minimum components: 1) House Number, 2) Street Number and 3) City, State, ZIP Code

On application:

1615 Edge Road

Redwood, California 90462

Input:

1615 Edge Road/Redwood CA 90462

Multiple current addresses

The inquiry format only accepts one address as current.When a consumer provides two current addresses, follow the address priority as listed in your input guide for the most comprehensive search results.Enter the other address as a previous.

Street address

Military address

PO Box

Rural route with or without a box number

Road

Highway

Institutional address

Street name with no house number

General delivery

On application:

PO Box 453, Rural Route 66

Olathe, Kansas 66061

Input:

PO Box 453 RR66/Olathe KS 66061

Additional characters in addresses

When additional characters, such as apartment number, house number fraction or street directional are present in the address, input the characters as they would be written on an envelope for mailing purposes.

On application:

932 Brooke Street, Apt. #3

Burbank, CA 91502

422 1/2 Tree Street

Mansfield, Ohio 44907

Input:

932 Brooke St Apt #3/Burbank CA 91502

422 1/2 Tree St/Mansfield OH 44907

Street names

Input the street name as it appears on the application. Alpha or numeric names are accepted. Always include the associated "street type" word after the street name (i.e., St, Dr, or Ln).

On application:

619 1 Avenue

Dallas, Texas 75243

Paseo De La Rumurosa, No. 213

San Diego, California 92108

Input:

619 1 Ave/Dallas TX 75243

213 Paseo De La Rumurosa/San Diego CA 92108

Post Office Box addresses

Input "Post Office Box" and the related box number in the house number and street section of the inquiry.

On application:

PO Box 3244

Orange, California 92668

Input:

PO Box 3244/Orange CA 92668

If a box number is given with an unnumbered street name, use the box number as the house number with given street name.

On application:

Box 10 Henry Street

Reno, Nevada 89532

Input:

10 Henry Street/Reno NV 89532

Rural route and general delivery addresses

Input "Rural Route" and "General Delivery" and any associated numeric in the house number and street section of the inquiry.

On application:

Rural Route 2

Woons, South Dakota 57385

Input:

Rural Route 2/Woons SD 57385

Addresses without house numbers

When a house number is missing from an address, type the street name and accompanying city, state and ZIP as you normally would. Do not leave blank spaces or fill in the house number section of the inquiry with zeros.

On application:

Broadway Street

New York, New York 10025

Input:

Broadway St/New York NY 10025

Institutional addresses

When an institution, e.g., apartment complex, hospital, school or motel, is given, input the name of the institution as it was provided.

On application:

Belmont Hotel

Somers, New York 10589

The Park Pacific Apartments

Fountain Valley, California 90216

123 Academy Row

Boston, Massachusetts 02700

Input:

Belmont Hotel/Somers NY 10589

Park Pacific Apartments/Fountain Valley CA 90216

123 Academy Row/Boston MA 02700

Highways, interstates and expressway addresses

For highway, interstate or expressway addresses, input at it was provided.

On application:

129 Highway #74

Forest, South Dakota 57314

Input:

129 Highway 74/Forest SD 57314

Military addresses

To enter domestic military addresses, enter the location and/or unit information in the address field, and the base name in the city field. Select the state from the state drop down menu. Enter zip code in the zip code field.

To enter foreign military addresses, input the "APO" or "FPO" designators in the city field. Then select AA, AE or AP from the bottom of the state drop down menu. Enter zip code in the zip code field.

On application:

BCO 1 501 PIR

Fort Bragg, North Carolina 28307

Input:

BCO 1 501 PIR/Ft Bragg NC 28307

For foreign military addresses, input the "APO" or "FPO" designators in

the city, state, ZIP part of the inquiry.

On application:

HHC 3 AD

APO AE 09045

Example:

HHC 3 AD/APO AE 09045

Mexican addresses

The typical address consists of a type of street, street name, house number (and optional directional), city, state and country code (MX).

To enter a Mexican address, enter the street address, city name and leave state field blank(unselected) and in the zip code field enter Mexico.

Format:

Street Word House Number

Street Name/City State Country Code

Example:

Calle Bahia 92 Norte/Piedras Negras Coahuila MX

Avenida Juan De La Barrerra 3356/Juarez Chihuahua MX

Enter a post office box-related word first, followed by the box number.

The primary Mexican words for post office are APDO, APDO Postal,

APDO AEREO, AP Postal, APDO Numero, APARTADO.

Example:

APDO Postal 1163/Canoas Nogales MX

San Miguel APDO 480/Matamoros Chihuahua MX

Canadian addresses

Follow the U.S. address rules for house number and street name. For the city, state part of the inquiry, input the city and province code followed by the six-character, alpha-numeric ZIP code. When CD or CN are present in the address line, Experian's system recognizes the address as Canadian.

Example:

1232 Pelissier/Toronto ON N8X1R9

3968 Bayridge Cir/Vancouver BC V7P1H4

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