Effective March 12, 2025

This Experian Employer Services, Inc. (EES) privacy policy applies only to this EES website and application/s. It does not apply to any other products or services offered through other channels.

EES services are provided to businesses and in some instances to consumers on behalf of such businesses, in accordance with applicable law and Experian’s Global Information Values. (Click here: https://www.experian.com/privacy/global_information to learn more about Experian’s Global Information Values).

By using this website, you consent to the privacy practices described in this Policy. You also agree to obtain notices of, and changes to, this Policy electronically by visiting our website.

This Policy covers:

  1. What Personal Information Means
  2. What Personal Information We Collect and How We Collect It
  3. Accuracy of Personal Information
  4. Use and Disclosure of Personal Information
  5. Access and Requests to Modify Personal Information
  6. Children’s Privacy
  7. Security
  8. Privacy Rights Under Investigative Consumer Reporting Agencies Act (ICRAA)
  9. Users Outside of the United States
  10. Changes to this Policy
  11. Contact Us

1.    What Personal Information Means

Personal information is information about you that identifies you as an individual. Examples of personal information include, but are not limited to, your name, your physical or email address, your date of birth and your Social Security number. Alternatively, depending on the region in which you reside, non-personal information may be information that does not reveal who you are, doesn’t identify you individually, and/or is about a collective group of Website users.  This may include information described under "Cookies and Similar Technologies” and other information that doesn’t identify you, including general demographic, publicly available, derived, inferred, or specifically expressed information from users of the Site. Non-personal information may be used by us and shared with third parties as permitted by applicable law.  However, if we combine any non-personal information with your personal information so that it reveals who you are, it will be treated by us as personal information as long as it is combined.

 

2.    What Personal Information We Collect and How We Collect It

What We Collect From You. We may collect personal information directly from you based on your interaction with this website, your use of our “Contact” online form, and whether you create an Employee EES Account or register for an EES webinar. Also, if you contact us, we will keep a record of our correspondence.

What We Collect From Clients.  To provide our services, we may process your personal information (such as your employment and wage information) that we receive from or on behalf of our clients. When we do so, we act as a service provider or processor on behalf of our client who determines the purpose and means of the processing. The privacy policy of our client and our contractual agreement with them governs the processing of this personal information. Experian processes this information only as necessary to provide our services, at our client’s direction, and in compliance with applicable law. To exercise any privacy rights in relation to personal information we may process as a service provider or processor, please contact the relevant business who collected the personal information or on whose behalf this information was collected. We will not share information with any third party outside our organization, other than as necessary to fulfill our clients’ requests or as instructed by you, or to comply with legal requirements.

How We Collect Information.  By using this site, you acknowledge and agree that you are giving your consent to the (1) collection of your personal information (like your name and address) by EES solely for the purpose of validating your identity, and (2) tracking of your activity on our website for the purpose of improving your online experience. 

Collection.  To use the EES website, we may require you to provide your personal information so that we can verify your identity.  Once your identity has been verified, EES will encrypt and store your personal information for a period of seven (7) years from your last successful login.  At the end of the seven (7) year period, your consent will expire and EES will destroy the personal information that you provided for identification purposes. You may revoke your consent at any time by (include how to revoke consent) and EES will promptly destroy the personal information that you provided for identification purposes.  If your consent expires, or if you revoke your consent, you will need to provide your personal information again to regain access to the system.  For purposes of clarity, if you’d like to have your account deleted in its entirety, you will need to contact your employer.

Tracking.  To make it easier for you to use our system, and to improve your online experience, when you visit an EES website, we automatically collect certain data. We collect website activity data by web beacons and cookies. A web beacon is a small file that corresponds with web servers indicating user activity such as whether web pages are viewed, how often, when, and from which referring page. The web beacons we use may be correlated with our use of cookies to maintain personalization and unique identification for you.  Web beacons do not by themselves collect any identifiable information from website visitors. A cookie is a small text file that a website stores on a user’s browser.  EES only uses its own cookies which (1) are necessary to help you navigate our website, and (2) enhance performance/functionality of the website.  Because we do not use 3rd party cookies, or tracking cookies for the purpose of selling your meta data, our system may not respond to “do not track” signals because we do not track your data for marketing purposes.

3.    Accuracy of Personal Information

EES makes every effort to ensure the accuracy of information provided to us.  We test information provided to us directly by our clients for accuracy and any discrepancies are checked with our clients and corrected as necessary. On occasion, we also reach out to individuals to validate the data we were provided.  Systematic discrepancies are escalated to ensure ongoing information EES processes is accurate and timely.

4.    Use and Disclosure of Personal Information

To Provide Services to Clients. In the normal course of the provision of our services, our clients may, after obtaining your consent when required by law, provide us with employment and wage data, including associated personal information, for us to provide our services on behalf of these clients and their current or former employees. To the extent you are a prospective, current or former employee of one of our clients, we may have employment and wage data that pertains to you that we have received from your current or former employer.  This information is collected subject to a confidentiality agreement with our clients. We share such information with third parties, such as third-party verifiers (including lenders, landlords, etc.) consistent with our contracts with our clients, with your consent when required by law and as necessary to comply with the law, and/or as otherwise permitted by the Fair Credit Reporting Act (FCRA) and other applicable laws.  EES has no control over, and assumes no responsibility for, the privacy practices of any of our clients.

EES shares personal information only to those of its employees, contractors, and affiliated organizations that have need to know this information to process it and provide services to its respective clients. 

Obtain Services from our Service Providers: While providing our services, we may share personal information with third-party service providers who provide services on our behalf. These service providers help us operate our business, technology systems and applications, internal procedures, infrastructure, and advertising and marketing. They provide us with services such as purchase processing, credit card payment processing, credit checks, call centers, data hosting, advertising provision and analytics services.

Legal Compliance.  Additionally, in certain instances, EES may be required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We may also disclose personal information or other information as required by law, such as to comply with a subpoena or other legal process, or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Corporate Changes.  If EES, or some of its assets, were acquired, or in the unlikely event that EES goes out of business or enters bankruptcy, personal information may be part of the assets transferred to or acquired by a third party.  Such transfers may occur, and any acquirer of these assets may continue to use this personal information as set forth in this policy.  In such an event, we will provide a prominent notice on our website of any change in ownership, of any resulting new uses of personal information that may not be compatible with this Policy, and of choices individuals may have regarding their personal information as required by applicable law.

5.    Access and Requests to Modify Personal Information

Depending on the region in which they reside, individuals have certain rights with respect to their personal information.  If an individual is a current or former employee of our client(s) and seeks access to, or to correct or delete inaccurate information, or to withdraw their consent to EES’ processing of their personal information, the individual should direct their query to the employer who provided the information to EES.  Under certain circumstances EES may not be able to fulfill a data subject access request, because such request may (a) interfere with our regulatory obligations, (b) affect legal matters, or (c) not be able to be initiated because we cannot verify your identity.  In any event, EES will respond to all requests within a reasonable timeframe.

6.    Children’s Privacy

EES’ services are not structured to attract children. Accordingly, we do not solicit or knowingly collect any personal information from anyone we know to be under 13 years of age [and, in Canada, under 14 years of age].  If we are made aware that information is or has been submitted by or collected from a child younger than 13, [and, in Canada, younger than 14,] we will delete their personal information.

7.    Security

EES is committed to the security and privacy of your personal information.  We leverage multiple security controls to assure the confidentiality, integrity, and availability of the data we process.  Where possible, we use pseudonymization or de-identification measures to mask personally identifiable information to prevent any possible misuse.  We take elaborate steps to protect information in transit to and from EES, and while it resides on EES systems, including:

 

  • EES protects your information over the Internet by using a secure web server, which allows your web browser programs to interact with EES’ web server via an encrypted session. Depending on which browser you use, you will know you are in a secured area by “https” appearing in front of the URL (Uniform Resource Locator) in the address bar, and/or a locked padlock appearing somewhere in the lower corner of your screen. When you visit our website, you may move in and out of secured areas. Any time that you are on a registration page you will be in a secured area.
  • EES utilizes systems access controls to protect your information. EES continually monitors access to its systems to detect unauthorized attempts to gain access to information.
  • EES has appointed an individual responsible for its compliance with applicable privacy laws and the protection of personal information (i.e., a Data Protection Officer).
  • EES has adopted an internal security breach response procedure.
  • EES has implemented an internal procedure regarding the handling of individual privacy rights requests and complaints related to the processing of personal information.
  • EES has delivered employee training on its internal privacy policies and procedures and associated legal requirements.

When you provide information through this Website, you should be aware that your information may be transmitted across the internet and no method of transmission over the internet is 100% secure. Although we take reasonable security measures to protect your information when we receive it, you also need to ensure you take appropriate steps to protect your information.

Our websites may contain links for other offers and services in which we feel you may have an interest. We believe these sites share a similar commitment to consumer privacy and urge you to review their privacy policy when visiting their sites. We cannot, however, be responsible for their privacy or security practices.

8.    Privacy Rights Under Investigative Consumer Reporting Agencies Act (ICRAA)

Personal Information Disclosure:  Unites States or Overseas.  Personal information will not be transferred to third parties outside of the United States or its Territories.

9.    Users Outside of the United States

If you use this Website from outside the United States, including in Canada and in the Province of Quebec (Canada), please be aware that information you provide to EES or that EES obtains as a result of your use of this Website may be processed and transferred to the United States and be subject to the laws of the United States. The privacy and data protection laws in the United States may not be equivalent to the laws in the country from which you are using this website and may allow for or require disclosure of your information to the government, government agencies, courts and law enforcement in the United States. By using our website, using any of our website's functions or features, or by providing us with your personal information or non-personal information, you consent to the collection, transfer, storage, and processing of your information in and to the United States.

10. Changes to This Policy

Experian reserves the right to change this privacy policy at any time and without advance notice, unless otherwise required by applicable law. Therefore, we encourage you to review this privacy policy from time to time to review any changes.

11. Contact Us

If you have questions or concerns about this Policy, or, if you’d like additional information regarding EES’ privacy practices or policies in the event of a compromise of your information, you may contact us by phone at (404) 382-5400 or mail a letter to:

Experian Employer Services

Attn: Data Privacy Officer

P.O. Box 1180

Londonderry, NH  03053