The Consumer Financial Protection Bureau is open for business, of course, but it still promises to be awhile before the collection industry gets a clear idea of how the regulatory agency intends to oversee it.
Maximizing portfolio performance in the current debt management and collections landscape demands adapting to dynamic markets and implementing optimized, customer-centric strategies. This e-book explores the current landscape of debt and delinquency, offering solutions to increase recoveries, streamline operations, and enhance the consumer experience.
Gain insight into overcoming barriers to successful debt collections.
New financial trends and consumer expectations will lead to challenges and opportunities for businesses. Learn more about these changes and how to implement a collections strategy that is both compliant and effective in our new infographic.
The ongoing impacts of the COVID-19 crisis have rapidly reshaped consumer and borrower behavior, with 60% of consumers now having higher expectations for their customer experience. This change, combined with recent and upcoming regulatory changes, have forever impacted the collections landscape. Businesses and agencies looking to enhance their existing collections strategies can do so — while reducing costs, avoiding reputational damage and fines, and improving overall engagement — by following a few simple steps. Learn more in this tip sheet.
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